About The Role

Before you apply to a job, select your language preference from the options available at the top right of this page.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

GBS Delivery Information TEAM LEADER

Grade: 9

Location: Medellín Presencial
working hours: Day
42 Hrs per week

High English Level

As GBS Delivery Information Team Leader has the responsibility to support Delivery Information Administrators with package investigations, package damages evaluation and claim process, using internal systems to trace packages and locate proof of delivery for customers, always providing the highest quality service. DI Team Leader coordinates the daily workload within the Team and is responsible for reporting, coaching and training.

We expect from applicants

Very good English skills (written and spoken).
Fluent Spanish skills (written and spoken).
Strong customer service skills.
Excellent communication skills with the ability to deal with people at all levels.
Strong reporting skills.
MS Office proficiency (Excel).
Professional behavior under all circumstances.
Problem-solving attitude.
Ability to work using your own initiative as well as within a team environment.
Ability to work under pressure.
To be support for the Supervisor.