About The Role

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Associate

Job Description & Summary

The Opportunity

Join our Acceleration Center Kuala Lumpur and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As an Engagement Ambassador/Onboarding/Contracting professional at PwC Acceleration Center Kuala Lumpur, you will play a pivotal role in you will act as:

The primary contact for healthcare professionals, healthcare organizations, patients, and stakeholders, both before and after engagements. You will address onboarding challenges, facilitate contract requests, and manage complex inquiries with professionalism and service orientation. As an Associate, you will focus on learning and contributing to client engagements, developing your skills and knowledge to deliver quality work. You will build meaningful client connections, manage and inspire others, and grow your personal brand by deepening your technical knowledge of firm services and technology resources.

Managing the onboarding process for healthcare professionals, confirming compliance and accuracy in data management. Within our Risk and Compliance practice, you will focus on confirming adherence to regulatory requirements and mitigating risks for clients. You will provide guidance on compliance strategies and help clients navigate complex regulatory landscapes.

Managing the creation, processing, and execution of HCP/HCO contracts using standard templates within the system of record. This role confirms that all contractual documentation is complete, accurate, and compliant with internal policies and relevant regulations. The ideal candidate will handle high contract volumes with precision, attention to detail, and strong stakeholder communication. This position requires effective collaboration with business owners, legal teams, and external experts to support contract lifecycle activities through execution and amendment.

In this role at PwC, you will be part of a dynamic team that values curiosity and adaptability. You will be expected to take ownership of your development, actively listen, and clearly express ideas. By gathering information from various sources, you will analyze facts and discern patterns to drive value for our clients. This position offers the opportunity to build a personal brand and open doors to further opportunities within the firm.

Responsibilities

Engagement Ambassador

Acting as the primary contact for healthcare professionals (HCPs), healthcare organizations (HCOs), patients, and stakeholders throughout the engagement process
Addressing onboarding challenges and facilitating contract execution between HCPs/HCOs and internal signers
Reviewing contract redline requests and escalating to Legal for further review when necessary
Supporting invoice and payment queries, confirming timely communication with business owners and stakeholders
Facilitating travel requests and coordinating logistics between HCPs and travel agencies for non-cross-border engagements
Handling complex inquiries from external experts with professionalism and compliance awareness
Assisting in the transition of engagements to post-engagement team members, addressing questions related to payments and compliance reporting
Utilizing compliance frameworks and regulatory standards to guide clients in navigating complex regulatory landscapes
Conducting risk analysis and compliance audits to enhance internal controls and mitigate risks effectively
Implementing compliance programs and training to promote adherence to regulatory requirements and governance standards

Onboarding

Coordinating administrative tasks for HCP engagements, including data entry and portal onboarding support
Conducting debarment and exclusion screenings to maintain compliance with regulatory standards
Managing HCP tiering and Conflict of Interest documentation to support engagement approval processes
Collaborating with internal teams to confirm timely and accurate onboarding of HCPs
Escalating exceptions and anomalies to appropriate client team members for resolution
Supporting HCPs through portal onboarding, assisting with registration and troubleshooting
Performing due diligence activities, including Conflict of Interest reviews and stakeholder coordination
Documenting exceptions and maintaining thorough records for audit readiness and transparency reporting
Collaborating with business owners, compliance, and legal teams to confirm onboarding consistency
Conducting Fair Market Value tiering tasks and aligning them with defined parameters
Informing teams of travel or FMV exception requests to trigger system reviews and document outcomes
Utilizing compliance frameworks and standards to guide regulatory compliance program maintenance

Contracting

Managing the lifecycle of HCP/HCO contracts from intake through drafting, redline review, e-signature, and amendments
Collaborating with business owners, legal teams, and external professionals to support contract lifecycle activities
Reviewing and proofreading contracts to confirm completeness, accuracy, and alignment with internal policies
Coordinating the e-signature process and tracking contract status to closure
Organizing and maintaining contract documentation to be audit-ready
Applying appropriate contracting workflows based on engagement type, whether cross-border or non-cross-border
Coordinating with reporting teams to submit contracts for transparency reporting in applicable markets
Supporting follow-up actions for outstanding contracts and items blocking execution
Reviewing redline requests to confirm alignment with established standards and submitting to legal teams for review
Facilitating amendment requests and working with legal teams to obtain approved language or change orders
Utilizing compliance frameworks and standards to manage regulatory risk and compliance activities
Conducting risk analysis and monitoring to identify and mitigate potential compliance issues
Implementing compliance programs and training to enhance adherence to regulatory requirements

What You Must Have

Engagement Ambassador

At least a Bachelor's degree with relevant experience in life science meetings & events, pharmaceutical, device or healthcare setting working with HCPs, HCOs or Patients
At least 3–5 years of experience within healthcare provider engagements
Required fluency in English and Mandarin/Thai/Vietnamese
Strong understanding of HCP engagement compliance and regulatory environment both domestically and internationally, preferably experience with obtaining country or institutional authorizations, as applicable, including working knowledge of Anti-Kickback Statute (AKS), FCPA, Sunshine Act/Open Payments, and EFPIA/PhRMA codes
Significant customer service experience, with ability act as a liaison across multiple stakeholder groups and to consistently deliver “white glove” service.

Onboarding

Bachelor's degree relevant experience in life sciences, healthcare operations, compliance, or consulting is preferred
1–4 years of experience in HCP engagement operations, compliance, or medical affairs support
Fluency in both English and Bahasa Indonesia/Vietnamese/Thai
Familiarity with fair market value tiering, COI management
Working knowledge of Reltio, Veeva, Interactions Hub, or similar CRM/ HCP engagement systems

Contracting

At least a Bachelor's degree with relevant experience in life sciences, healthcare, or legal/contracting operations; prior experience working with healthcare professionals (HCPs), healthcare organizations (HCOs), or within pharmaceutical, device, or consulting settings preferred.
1–5 years of experience in contract management, legal operations, or HCP/HCO engagement within healthcare, life sciences, or consulting
Fluency in both English and Mandarin/Bahasa Indonesia/Thai/Vietnamese
Strong understanding of compliance and regulatory frameworks related to HCP/HCO contracting (e.g., Sunshine Act, Anti-Kickback Statute)
Familiarity with contract lifecycle management systems or similar tools (e.g., Icertis, Conga, Veeva, SAP Ariba, Salesforce, DocuSign).

What Sets You Apart

Preference for at least one of the following fields of study: Accounting, Accounting & Finance, Analytics, Banking and Insurance, Banking and Finance, Biomedical Engineering, Business Administration/Management, Business Analytics, Business Studies, Corporate Finance, Data Processing/Analytics/Science, Economics, Economics and Finance, Economics and Finance & Technology, Finance, Finance & Technology, Forensic Science, Health Administration, Information Technology, Information Technology & Accounting, Management Information Systems & Accounting, Risk Management, Statistics
Navigating complex regulatory compliance frameworks
Developing commercial awareness in health services
Utilizing data analysis for risk monitoring
Applying cybersecurity risk management strategies
Implementing compliance program maintenance
Excelling in communication and teamwork skills