About The Role

Lead the day-to-day execution and quality of Campaign Operations on the Makro PRO platform by coordinating campaign delivery across Web & App, owning operational standards and documentation, acting as the first-line escalation and technical liaison with the Tech team, and supporting the Department Manager in developing the team and driving continuous process improvement.

Campaign Delivery & Operational Execution

Lead and coordinate end-to-end campaign set-up across Web & App, ensuring accurate, first-time-right, on-time go-live.
Plan and distribute daily workload across the team; safeguard pace and quality during peak campaign periods.
Own the most complex or high-visibility campaigns personally, and step in to unblock delivery when needed.
Act as the first-line escalation point for operational and platform issues before they reach the Department Manager.
Partner with Commercial, Marketing, Product, Tech, Design, 3P, and other cross-functional teams to align requirements, timelines, and execution plans.

Operations, Quality & Documentation (SOP / Handbook / Guideline)

Establish and maintain SOPs, operational handbooks, and set-up guidelines for campaign and content operations across Web & App.
Standardize quality-control frameworks and checklists; run QC to ensure parity and correctness across both platforms.
Identify recurring errors and operational gaps, and turn them into documented fixes, guidelines, and preventive controls.
Continuously refine ways of working and drive first-time-right execution across the team.

Data Analysis & Performance Tracking

Track and report team KPIs — accuracy, on-time delivery, turnaround time, workload, and issue resolution.
Build and maintain dashboards and reports using Excel, Looker or further AI tools to surface trends, bottlenecks, and capacity needs.
Translate operational data into clear insights and recommendations to support planning and prioritization decisions.

Technical Liaison & Issue Escalation

Serve as the primary bridge between Campaign Operation and the Tech / Dev team.
Diagnose platform and CMS issues, translate operational problems into clear technical requirements, and escalate with the right priority and detail.
Follow through on tickets, feature requests, and fixes; communicate resolutions and workarounds back to the team.

Requirements

Bachelor's degree in E-commerce, Marketing, Business Administration, Information Technology, Digital Marketing, Communication Arts, or related fields.
3-4 years in Campaign Operations or E-commerce, including experience as a senior specialist, team lead, or assistant manager.
Advanced, business-level command of English (verbal and written) — able to write, review, and negotiate at a professional standard, not basic communication only.
Data-analysis skills, with hands-on proficiency in Google Looker an advantage.
Proficiency in Microsoft Office (Excel, PowerPoint) and experienced in CMS / campaign management tools across Web & App.
Able to liaise with Tech / Dev teams — diagnosing issues, framing technical requirements, and escalating effectively.
Proven ability to build and maintain SOPs, handbooks, and operational guidelines.
Strong ownership, problem-solving, and stakeholder-management skills.
Flexibility to work late hours and operate on a shift-based schedule during key campaign periods.