Field Service Technician

The successful candidate will be responsible for the service, maintenance, installation, and support of JBT Marel equipment at customer sites to ensure optimal performance and customer satisfaction.

Key Responsibilities

• Perform servicing and maintenance of JBT Marel equipment at customer sites, including remote locations where required (e.g., Zimbabwe, Eswatini, Durban, and other regions).
• Ensure all machinery is clean, calibrated, and operating in accordance with JBT Marel performance standards.
• Work closely with the Technical Service Manager and Sales Department to maintain effective communication between customer sites and the JBT Marel Head Office.
• Advise the Technical Service Manager of all parts, tooling, and equipment requirements at customer locations.
• Assist with and perform equipment overhauls under the guidance of the Technical Service Manager to ensure compliance with JBT Marel and customer standards.
• Support field testing and performance evaluations of equipment.
• Service and maintain a variety of JBT Marel equipment as required.
• Diagnose technical faults and equipment failures, identify root causes, and implement effective corrective actions.
• Assist with the installation, commissioning, and start-up of new JBT Marel equipment.
• Maintain a professional relationship with customers and uphold JBT Marel's reputation for service excellence.

Key Competencies

• Strong technical troubleshooting and problem-solving skills.
• Ability to work independently with minimal supervision.
• Effective communication and customer service skills.
• Good planning and organizational abilities.
• Willingness to travel extensively and work at customer sites as required.
• Ability to work under pressure and meet deadlines.

Knowledge and Skills

• Minimum 3 years mechanical and basic electrical experience.
• Certificate / Diploma in Mechanical engineering.
• Pneumatic skills.
• Hydraulic skills.
• Calibration skills.
• Instrumentation Reading ability.