About The Role

Part of Norfolk County Council, the Norfolk Crisis and Resilience Service provides hardship support for people across the county. This is an exciting opportunity to be part of a team that works with vulnerable people in our society and has a positive impact on our communities. In April 2026 this service will replace the Clients Hardship Service with an enhanced service funded for 3 years through the Crisis Resilience fund.

The current adviser roles fall into two categories

Digital Adviser – hybrid working
Outreach Adviser – Working from a variety of locations with partner agencies with a requirement to visit clients in their homes.

The Norfolk Crisis and Resilience Advisers provide money management and holistic support for people to become financially independent and address the underlying issues prohibiting this. The roles involve speaking with clients either on the phone or face to face implementing a Trauma Informed approach to provide the best outcome and ongoing support for the individual.

We are looking for people with professional curiosity who can assess information from multiple sources, provide information and guidance and ongoing referrals to both support and grant providers. Confidence in making decisions, motivation to make a difference and advocate for the vulnerable is essential.

We consider people from a range of different backgrounds with experience of money management, providing information and guidance in holistic support and grant organisations and/or working with vulnerable people would be highly beneficial.

You'll need solid communication skills, confidence in dealing with vulnerable clients, experience of conducting difficult conversations and strong computer skills.

If you would like to discuss this role, please email Christina Campbell – Client Hardship Service Manager [email hidden]

These are some benefits you can enjoy by working for Norfolk County Council

Competitive salary
Generous holiday entitlement
Health and Wellbeing services including fast-track physiotherapy and a free counselling service
Flexible working opportunities including flexi-time , part time, remote and hybrid working – dependant on your job role and business need.
Financial benefits such as:
‘ Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
A Blue Light card for Fire Service and Social Care Workers
Relocation expenses (where applicable)
An advance of your expenses if you travel for work
Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions.
Tax efficient ways of getting extra pension and new bikes
Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
A payment if you refer someone you know to a hard to fill job

Before you apply, we recommend reading the full Job Description and Person Specification for the roles below to help you demonstrate you meet the criteria. You can also find information on our Terms and Conditions here.

Job Description and Person Specification - Digital

Job Description and Person Specification - Outreach

Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

Closing date: Tuesday 15 September 2026 at 23:59