About The Role

Provides proper technical direction and assistance to powder Customers in South Germany, in relaiton to the the use of the product lines and facilitates account management with sales. Responsibilities include responding to complex questions and concerns, serving as an expert in a single technology, or working with multiple application technologies, and assisting customers with improving operational quality and efficiency. The Technical Service Representative receives general supervision, works with advanced or complex technologies, and uses general quality and analytical tools.

Responds to questions and concerns from Customers regarding product lines and general operations; Can manage complex situations that require basic project management to be properly solved.
Provides technical direction and assistance to Customers on the use of product lines; serves as an expert in a single technology or applies a working knowledge of multiple technologies and may involve multiple sites and Sherwin personnel.
Serves as an operational advisor to Customers by applying general quality tools and analytical concepts to assist with improving product quality and efficiency; quick response in case of customer questions or issues with use of Sherwin’s products.
Serves as a liaison with sales by interacting with Line and Management associates, developing a complete understanding of needs and operations, and providing observations and leads to sales;
Supports account management activities by facilitating new or recurring orders, developing relationships with customer management, and resolving problems in conjunction with sales personnel.
Creates visit reports and when necessary enters complaints into the Sherwin Discovery system. Ensures correct priority is given inside the Sherwin organization to facilitate quick response and resolution of issues.
Performs other duties as assigned.
Formal Education:

Required : High school graduate or equivalent education and experience.
Preferred : Bachelor’s degree in Chemistry, Operations Management, or related field.

Knowledge & Experience:

Required : at least 5 years of previous experience as a Technical Service Representative.
Preferred : Experience in a multinational/multicultural Company.

Technical/skill Requirements:

Required

Utilizing industry and product applications concepts and procedures.
Understanding of advanced technical principles and practices (lab, research, etc.).
Applying expert principles / practices within an area or general principles / practices in multiple service areas.
Providing technical guidance and advice to improve quality and efficiency.
Working with line and management personnel.
Communicating technical and operational concepts to facilitate sales.
Providing technical customer service.
Performing account management and sales activities.
PC skills; Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
Effective communication at all levels with Customers and internally.
Good knowledge of English.
Writing, typing and use of office equipment.

Preferred : Tech. Service / Customer Service previous experience.