GM Secretary

At Crowne Plaza Kathmandu Pulchowk, we believe in the beauty of balance, where contemporary elegance, purposeful service, and meaningful connections come together. Nestled in the vibrant heart of city, our new upcoming hotel offers 175 thoughtfully designed rooms, exceptional dining destinations, rejuvenating wellness spaces, and versatile venues for inspired meetings and events.

We create truly memorable experiences through exceptional service, seamless event execution, and meaningful guest connections. But could you be the one helping keep the heart of the hotel’s leadership operation organized, connected, and moving forward? We’re searching for a GM Secretary to provide professional and efficient administrative support to the General Manager, ensuring smooth communication, effective coordination, and timely follow-up across the hotel at Crowne Plaza Kathmandu Pulchowk.

A little taste of your day-to-day

Every day is different, but you’ll mostly be

• ● Providing comprehensive administrative and secretarial support to the General Manager to ensure the smooth and efficient operation of the GM’s office
• ● Managing the General Manager’s calendar, appointments, meetings, calls, and daily schedule, ensuring priorities are organized effectively
• ● Coordinating meetings with Heads of Department, hotel leadership, owners, business partners, guests, and other key stakeholders
• ● Preparing meeting agendas, presentations, reports, minutes, and other documents required by the General Manager
• ● Recording meeting minutes, tracking action points, and following up with relevant departments to ensure timely completion of agreed actions
• ● Managing correspondence, emails, letters, reports, and other communications on behalf of the General Manager with professionalism and accuracy
• ● Maintaining organized and confidential records, files, documents, and information related to the General Manager’s office
• ● Handling sensitive and confidential information with the highest level of discretion and professionalism
• ● Coordinating internal and external appointments, hotel visits, inspections, events, and official engagements involving the General Manager
• ● Liaising with HODs and various hotel departments to collect information, coordinate requests, and ensure timely follow-up on matters assigned by the General Manager
• ● Assisting in the preparation and coordination of leadership meetings, townhalls, management meetings, and other hotel-wide initiatives
• ● Supporting the General Manager with travel arrangements, itineraries, accommodation, transportation, and other logistical requirements when required
• ● Welcoming and assisting important guests, visitors, owners, business partners, and other stakeholders visiting the General Manager’s office
• ● Monitoring pending correspondence, approvals, reports, and action items to ensure important matters receive timely attention
• ● Assisting with special projects, presentations, reports, and administrative assignments as directed by the General Manager
• ● Maintaining a professional, organized, and welcoming environment within the General Manager’s office at all times

What We need from you

• ● Diploma or higher education qualification in Hotel Management, Hospitality, Business Administration, Secretarial Studies, or related field preferred
• ● Minimum 2–4 years of experience in an executive assistant, secretary, administrative, or similar role, preferably within a hotel or hospitality environment
• ● Excellent written and verbal communication skills in English, with strong professional correspondence skills
• ● Strong organizational and time management skills with the ability to manage multiple priorities and deadlines effectively
• ● Excellent attention to detail, follow-up, and coordination skills
• ● High level of discretion, integrity, confidentiality, and professionalism when handling sensitive information
• ● Proficiency in Microsoft Office applications, particularly Word, Excel, PowerPoint, and Outlook
• ● Strong interpersonal skills and confidence in communicating with senior management, colleagues, guests, owners, and external stakeholders
• ● Ability to anticipate requirements, work independently, and take initiative while maintaining close alignment with the General Manager
• ● Ability to remain calm, flexible, and organized in a fast-paced hotel environment where priorities can change quickly
• ● Previous experience supporting a General Manager, Hotel Manager, Executive Committee, or senior leadership team will be an advantage

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.