Supply Chain Executive

Key Responsibilities

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Return & Ticket Operations

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• Handle return tickets for demo closures, rental closures, faulty returns, replacements, and repair requests.
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• Ensure timely closure of open tickets as per defined SLAs.
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• Coordinate with customers, field teams and logistics partners for smooth resolution.
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Reverse Logistics & Pickup Coordination

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• Accelerate return pickups by proactively coordinating with logistics partners.
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• Track pickup status and ensure timely movement of return goods.
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• Follow up on pending pickups and escalations.
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Inventory & Receiving Management

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• Maintain inventory visibility for all returned assets.
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• Support a streamlined receiving process by ensuring accurate inwarding of return materials.
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• Minimize inventory discrepancies through proper reconciliation and verification.
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Faulty Returns & Assessment

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• Ensure timely processing of faulty returns.
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• Coordinate inspection, assessment, repair, or replacement actions.
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• Ensure proper and timely assessment of returned goods.
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Data & Reporting

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• Maintain record visibility for all return transactions.
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• Prepare daily/weekly/monthly return and closure reports.
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• Generate data-driven insights on pickup TAT, closure TAT, repair rates, replacement rates and inventory variances.
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• Identify process bottlenecks and recommend corrective actions.

Required Skills

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• 2–5 years in operations, reverse logistics, customer support operations, warehouse returns,
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• or repair/replacement management.
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• Experience with asset recovery, rental equipment management, or field service coordination will be an added advantage.
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• Strong coordination and follow-up skills
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• Excellent communication Skill
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• Experience in ticketing / CRM systems
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• Inventory reconciliation and record management
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Proficiency in Excel / Google Sheets

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• Analytical mindset with reporting skills
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• Ability to manage multiple return cases simultaneously