Customer Service - Remote

No Nights • No Weekends

Behavioral Health Networks (BHN) is seeking a highly organized, compassionate, and technology-driven Customer Support Specialist to join our remote team.

This position supports one of the nation's leading Emotional Support Animal (ESA) platforms. You'll assist customers, housing providers, and licensed healthcare professionals throughout the ESA evaluation process while ensuring exceptional customer service and compliance.

If you enjoy helping people, solving problems, and working in a fast-paced environment, we'd love to hear from you.

Position Summary

As a Customer Support Specialist, you will be the primary point of contact for customers, landlords, and healthcare providers.

Your role is to educate customers, answer questions, resolve issues, process documentation, and ensure cases move efficiently through our system while delivering an outstanding customer experience.

Primary Responsibilities

• Deliver exceptional customer service via email, chat, and support tickets.
• Assist customers through the ESA evaluation and documentation process.
• Review ESA requests and landlord accommodation forms for accuracy.
• Coordinate with licensed healthcare providers to ensure timely case completion.
• Manage customer communications, follow-ups, and case updates.
• Process tickets using Gorgias and other web-based systems.
• Maintain accurate records while following company policies and quality standards.
• Excellent written and verbal communication skills
• Strong customer service experience
• Computer savvy with the ability to learn new software quickly
• Comfortable working in multiple browser tabs and systems simultaneously
• Excellent typing and data entry skills
• Strong attention to detail
• Ability to work independently in a remote environment
• Reliable attendance and punctuality

Preferred Experience

Experience with any of the following is a plus

• Customer service
• Healthcare
• Medical administration
• Telehealth
• CRM software
• Gorgias
• Google Workspace
• Ticket management systems
• HIPAA awareness
• Remote work

Equipment Requirements

To be successful in this remote position, you must have

• Desktop or laptop computer
• Windows 10 or newer or macOS 12 or newer
• Reliable high-speed internet connection
• One or two monitors (22" or larger recommended)
• Bluetooth or wired headset
• Bluetooth or wired mouse
• Quiet, dedicated workspace free from distractions (pets, television, ringing phones, background noise, etc.)

Training

All new team members receive

• Live Google Meet training
• One-on-one coaching
• Hands-on system training
• Process documentation
• Ongoing support from management

Our goal is to ensure every employee feels confident before working independently.

Work Schedule

• Monday through Friday
• 9:00 AM – 5:00 PM Eastern Time
• One-hour lunch break
• No evenings
• No weekends
• No on-call responsibilities

What We Offer

• 100% Remote Position
• Competitive compensation
• Paid training
• Supportive team environment
• Consistent weekday schedule
• Work-life balance
• The opportunity to make a meaningful impact by helping individuals navigate the ESA process with professionalism and compassion

How to Apply

Please submit

• Your resume
• A brief cover letter describing your customer service experience and why you're interested in joining Behavioral Health Networks

Qualified candidates will be contacted for an initial virtual interview via Google Meet.