About The Role

At SOFMEDICA , we are a purpose-driven healthcare technology group dedicated to making cutting-edge medical innovations accessible to patients across New Europe.

Our people drive our impact. Together, we are shaping the future of healthcare — and making a real difference in patients’ lives every day.

We're growing our team and are looking for a passionate IT Administrator providing first-level technical support to all employees, ensuring the smooth operation of the company's IT systems and infrastructure. This role is crucial in maintaining productivity and efficiency by resolving user-facing issues and empowering employees to effectively and securely utilize the available technology.

Provide prompt and efficient IT support to employees, via phone, email, and in-person, addressing a wide range of technical issues
Manage the new Team Members’ onboarding, offboarding activities such as setting up user accounts, access privileges, and IT equipment
Maintain IT inventory and manage equipment lifecycle and optimize purchases and budget
Document and Maintain IT knowledge base such as processes, user guides
Conduct effective training sessions and provide guidance to employees, on day-to-day digital security, the use of software, applications, and IT systems Monitor and maintain the company's IT inventory, including hardware and software assets
Collaborate with the IT team and Vendors to identify and resolve any incidents and system-wide problems, ensuring minimal disruption to business operations
Stay up to date with the latest technological trends and best practices to recommend improvements and enhancements for IT and Digital work
Escalate complex technical issues to the senior IT team as needed
Periodical reports on infrastructure parameters and actions
2 years of experience in a similar position and one year in an administrative position
Troubleshooting and problem-solving skills with the ability to diagnose and resolve technical issues
Excellent knowledge of computers, business software applications
Ability to work independently and as part of a team
Self-taught, ability to learn, adapt and stay up to date with emerging technologies and industry trends
Ability to explain technical concepts to non-technical users
Ability to effectively communicate with the team
Self-driven, calm, person of character, kind, positive
Thorough, analytical skills, shows initiative

Nice to Have

Bachelor’s degree in computer science, Information Technology, or a related field
previous experience in a similar position
Knowledge and practical experience with ITIL framework
Certifications and Qualifications that prove your understanding of the necessary concepts for the Responsibilities section
Mission-driven, innovative, and ethical culture
Opportunity to work with cutting-edge medical technologies that save lives
Collaborative, international team
Learning & career path