Senior Lead Engineer, IT Applications

Role Purpose

• Act as the senior technical subject matter expert for UKG and translate HR requirements into secure, scalable solutions.
• Provide hands-on technical expertise across UKG configuration, integrations, reporting, security, testing, releases, and production support.
• Partner with HR, Payroll, IT, Security, business stakeholders, UKG, and implementation vendors to support a reliable HR technology platform.

Key Responsibilities UKG Platform Leadership

• Serve as the technical SME for UKG solutions and provide guidance on platform capabilities, technical standards, and solution design.
• Configure, maintain, and optimize UKG modules, business processes, workflows, security roles, permissions, and user access.
• Plan and support enhancements, releases, patches, upgrades, and technical regression activities.
• Maintain technical design documents, configuration records, operational procedures, and support knowledge.

Integrations and Technical Architecture

• Design, develop, and support integrations between UKG and payroll, identity and access management, finance, service management, benefits, recruiting, learning, and other enterprise platforms.
• Use APIs, secure file transfer, middleware, and approved integration patterns to enable reliable data exchange.
• Troubleshoot integration failures, perform root cause analysis, and implement preventive controls and monitoring.
• Maintain interface inventory, specifications, schedules, dependencies, ownership, and support documentation.

Reporting and Analytics

• Develop and maintain operational reports, dashboards, extracts, and data feeds for HR and leadership stakeholders.
• Support workforce metrics and collaborate with enterprise BI teams on governed reporting and analytics solutions.
• Ensure report logic, access, and distribution align with data security and privacy requirements.

Technical Testing and Release Support

• Provide technical input for UKG enhancements and releases, including solution design, configuration, testing, deployment support, and stabilization.
• Develop technical test scenarios, configuration validation steps, release checklists, and support documentation.
• Support system integration testing, user acceptance testing, defect triage, technical validation, and production deployment activities.
• Work collaboratively with UKG, implementation partners, and internal teams to resolve technical issues and maintain solution quality.

Production Support and Governance

• Provide senior-level L2/L3 support for incidents, service requests, problems, and approved enhancements.
• Promote platform governance, configuration discipline, secure access, audit readiness, and change control.
• Drive root cause analysis, continuous improvement, knowledge transfer, and transition to business-as-usual support.
• Protect sensitive HR data and ensure technical activities follow organizational security, privacy, and compliance requirements.

Required Qualifications

Area Requirement

Education

Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related discipline.

Overall Experience

8+ years of experience in HR technology, enterprise applications, system integration, or related areas.

UKG Experience

5+ years of hands-on experience with UKG solutions, preferably UKG Pro and/or UKG Workforce Management.

Technical Experience

Demonstrated hands-on experience with UKG configuration, integrations, reporting, security, testing, releases, and production support.

Core Technical Skills

• UKG configuration and administration
• UKG Pro Modules (People Center, Document Manager, People Assist, Compensation, Performance & Coaching, Talent Acquisition)
• HR business processes and workflows
• UKG integration tools, APIs, and technical troubleshooting
• APIs, SFTP, middleware, and integration monitoring
• SQL and relational database concepts
• Role-based security and access management
• Reporting, extracts, dashboards, and analytics
• Testing, release management, and production support

Leadership and Behavioral Competencies

• Strong stakeholder management and the ability to communicate technical subjects clearly to HR and business audiences.
• Ability to contribute to technical workshops, design reviews, troubleshooting discussions, and solution decisions.
• Strong analytical, troubleshooting, and problem-solving skills with attention to data quality and controls.
• Ability to manage multiple technical priorities and support commitments in a fast-paced environment.
• Collaborative approach with global HR, Payroll, IT, Security, vendors, and implementation partners.
• Commitment to documentation, knowledge sharing, mentoring, and continuous improvement.

Key Deliverables

• Configuration and technical documentation
• Stable integrations, interface monitoring, and support documentation
• Reliable reports, dashboards, extracts, and governed data feeds
• Technical test assets, defect resolution support, and release readiness
• Knowledge transfer, operational procedures, and sustainable production support

Nice to Have

• UKG certification.
• Experience in Oracle HCM
• Experience with ServiceNow and enterprise service management integrations.
• Experience with Microsoft Fabric, Power BI, or enterprise reporting platforms.
• Experience supporting global HR transformations and multi-country HR operations.