About The Role

We’re looking for an experienced Head of Collections & Asset Recovery to lead our collections function and own performance across delinquent accounts, debt recovery and equipment repossession.

This role requires strong hands-on expertise in B2C collections and a deep understanding of how to manage delinquency from early-stage intervention through hard collections and asset recovery.

Responsibilities

Own the overall collections and recovery strategy and performance of the department.
Manage and develop the collections team, set targets, distribute workload and ensure consistent execution.
Own key KPIs including collection rate, delinquency levels and asset recovery.
Build and continuously improve strategies for soft and hard collections.
Define customer segmentation, contact cadence, escalation rules, payment plans and settlement policies.
Review delinquent portfolios, prioritize high-risk cases and identify opportunities to improve recoveries.
Manage equipment repossession and asset recovery, including internal processes and external partners.
Manage relationships with third-party collection agencies and other recovery providers.
Work closely with Operations, Customer Support, Analytics, and Marketing teams to implement changes.
5+ years of B2C collections / debt recovery experience, preferably in the United States, including significant experience managing delinquent customers.
3+ years in a collections leadership role with responsibility for a team and portfolio performance.
Strong knowledge of soft collections, hard collections, settlements, payment plans, escalation and recovery strategies.
Experience managing large delinquent portfolios using segmentation and data-driven prioritization.
Strong understanding of collections KPIs and ability to identify the drivers behind changes in recovery performance.
Experience with asset recovery or repossession is a major advantage.
Experience working with third-party collection agencies, legal escalation or fraud/theft cases is a strong advantage.
Strong analytical, leadership and decision-making skills.
Fluent English (C1+).
Russian language proficiency is a plus.
Availability during US Eastern Time business hours.
Join New York’s largest e-bike rental company, a fast-growing startup that has raised $20M+ in funding.
Own an entire business-critical function with direct impact on profitability and loss reduction.
Work closely with founders and senior leadership.
Significant autonomy to build and improve collections strategy, processes and team performance.
Fully remote, full-time role.
Base salary from $5,000/month + performance bonus.