About The Role

Job Summary

The Transportation Customer Service Representative plays a key role in delivering high-quality service by managing customer interactions, tracking shipments, and proactively resolving issues. Acting as the primary point of contact for customers, the Customer Service Representative ensures timely updates, coordinates with internal teams and external partners, and maintains accurate system records. This role is essential in supporting on-time delivery, customer satisfaction, and continuous improvement in transportation service performance.

Principal Duties and Responsibilities

Ensure high quality service by managing customer interactions, tracking load progress, and proactively resolving issues
Monitor and update customers on load status and delivery times
Serve as the primary contact for customer questions and concerns
Proactively identify service disruptions and coordinate resolutions
Communicate effectively with load planning to align on customer needs and ensure follow up on all pending requests
Maintain accurate system updates to reflect real time status
Responsible for required data entry and research associated with delayed loads
Act as liaison between external transportation partners to ensure service levels are met and issues are promptly resolved
Track and report on service performance indicators to include identification of recurring issues and recommended process improvements
Promote and support the use of portals, tracking tools, and automated notifications
Responsible for maintaining SOPs for assigned plants

Qualifications

High school diploma or equivalent
1 – 3 years of experience in transportation, logistics, or customer service role
Understanding of freight movement, delivery schedules, and transportation terminology preferred
Familiarity with load tracking systems and transportation management systems (TMS) preferred
Proficiency in Microsoft Office preferred
Knowledge of company policies and procedures preferred

The Company is an Equal Opportunity Employer.