About The Role

The Physician Billing Coordinator II performs all duties related to registration and the gathering of insurance and eligibility information.

Duties and Responsibilities

Edits in Epic the charge encounters when needed to ensure accuracy of information for accurate billing.
Evaluates accounts to determine any write-offs or corrections required, including duplicate charges.
Verifies all insurance according to defined parameters.
Ensures that appropriate documentation has been received prior to patient’s appointment date.
Appropriately communicates with patient to determine financial status.
Discusses options with patient if insurance eligibility is not confirmed prior to appointment date.
Follows policies and procedures in looking for third party sponsorship.
Enters complete and appropriate documentation in IDX notes.
Follows all applicable rules and policies, such as the discount policy and Medi-Cal and charity applications.
Register accounts timely and accurately.
Ensures that registration occurs prior to patient encounter.
Ensures that all information is complete, and required fields entered.
Reviews patient’s account to understand current financial status and balance
Communicates appropriately and professionally to patients.
Receives monies owed from patient.
Reconciles cash receipts to cash log.
Meets existing efficiency goals.
Elevates issues, as appropriate, to the Supervisor.
Participates in the development of unit policies and procedures.
Handles in a professional and confidential manner all correspondence, documentation, and files.
Supports CSMNS core values, policies, and procedures.
Meets weekly with Supervisor.
Works with other PBCs and front office staff to resolve specific issues impacting unit and develop resolution plans.
Answers telephones, patient inquiries, and responds appropriately and timely to written correspondence.