About The Role

Assists in the management of the daily functions of the department to maintain protection of property assets, associates, owners/guests and property. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Trains staff in established emergency procedures and implements accident and fire prevention procedures. Focuses on maintaining owners/guests and associate’s satisfaction while achieving the operating budget.

CRITICAL TASKS

Managing Security/Loss Prevention Operations

Assists the Director of Engineering in administering fire prevention programs and emergency preparedness.
Conducts hazard and risk assessments at the property to include quarterly Occupational Safety and Health Administration (OSHA)/SAFETY audits, incident tracking, and the hazard abatement process.
Develops together with the Director of Engineering detailed "shut down" procedures for the property to ensure that all areas are secured at the appropriate times.
Complies with applicable laws and safety regulations.
Follow proper key control guidelines in loss prevention and in the property.
Develop a monthly checklist for all cctv equipment, alarmed doors, and duress alarms to ensure that they are fully functional.
Incorporate into patrols, which encompass all areas of the property's interior and exterior, an inspection tour of recording system.
Follows process for the protection of owners/guests and associates.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Implements action plans to monitor and control risk.
Monitors and follow up on all unusual activities in and around the property that would impair the well-being of owners/guests and associates.
Assists managing all loss prevention operations to include but not limited to patrol process, emergency response, investigations (e.g. initial & follow up) for all owner/guest and associate related incidents, shipping and receiving process (makes recommendations for improvement), electronic key system and manager on duties responsibilities.
Assists and guides the efforts of the Accident Prevention Committee.
Manages first aid program for owners/guests and associates.
Assists with the claims process and protects company assets by closely monitoring the General Liability and Worker's Compensation cases.
Communicates the importance of safety procedures, detailing procedure codes, ensuring associates understanding of safety codes, monitoring processes and procedures related to safety.
Analyzes information and evaluating results to choose the best solution and solve problems.
Develops liaison with local law enforcement and emergency services.
Informs and/or updates the executives and peers on relevant information in a timely manner.
Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
Provides personal assistance, first aid attention, emotional support, or other personal care to others such as coworkers, customers or patients.
Performs other duties, as assigned, to meet business needs.
Leads by example.

Providing Exceptional Customer Service

Meets quality standards and customer expectations on a daily basis.
Inspects and critiques the performance of the loss prevention department to establish and maintain a high level of professionalism and customer service.
Provides services that are above and beyond for customer satisfaction and retention.

Conducting Human Resources Activities

Uses all available on the job training tools to train new associates and provide follow-up training as necessary.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy.
Solicits associate feedback, utilizes an “open door” policy and reviews associate satisfaction results to identify and address associate problems or concerns.
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MANAGEMENT COMPETENCIES

Leadership

Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.
Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding.
Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.
Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
Integrity: Maintaining and supporting social, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles.

Managing Execution

Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.

Building Relationships

Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.
Fostering Inclusion: Supporting associates with diverse styles, abilities, motivations, and/or cultural perspectives; leveraging personal differences to achieve objectives; and promoting a work environment where all associates are given the opportunity to contribute.

Generating Talent and Organizational Capability

Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.
Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
Security/Loss Prevention - Knowledge of the procedures and techniques for property surveillance, property locks and keys, emergency situations, and legally defensible incident, accident, and injury investigations.
Investigations/Reports - The ability to conduct legally defensible investigations including conducting interviews, information retention, preservation of evidence, and writing of reports. This includes working with insurance companies on the claims process.

Basic Competencies

Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.
Writing - Communicates effectively in writing as appropriate for the needs of the audience.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 4 years’ experience in the security/loss prevention or related professional area.

OR

2-year degree from an accredited university in Criminal Justice or related major; 2 years’ experience in the security/loss prevention or related professional area.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.