Manager, Clinical Site and Participant Experience

At Insmed, every moment and every patient counts — and so does every person who joins in. As a global biopharmaceutical company dedicated to transforming the lives of patients with serious and rare diseases, you’ll be part of a community that prioritizes the human experience, celebrates curiosity, and values every person’s contributions to meaningful progress. That commitment has earned us recognition as Science magazine’s No. 1 Top Employer for five consecutive years, certification as a Great Place to Work® in the U.S., and a place on The Sunday Times Best Places to Work list in the UK.

For patients, for each other, and for the future of science, we’re in. Are you?

About the Role

We’re looking for Manager, Clinical Site and Participant Experience (CSPE) on the Clinical Program Optimization & Innovation team to help us expand what’s possible for patients with serious diseases. Reporting to the Sr Director, Clinical Program Optimization & Innovation, you’ll focus on improving the clinical trial experience for both sites and participants, build strong, trusted relationships with clinical trial sites through proactive engagement, “white glove” support, issue resolution, and clear communication to reduce site burden and help accelerate enrollment. The CSPE Manager also partners with Clinical Study Teams to incorporate participant and caregiver feedback into study planning and identify ways to reduce participant burden. This role works cross-functionally across Clinical Operations, Clinical Development, Medical Affairs, and external partners, primarily supporting North American sites while requiring knowledge of European operations and exposure to other global regions.

What You'll Do

In this role, you’ll have the opportunity to establish and maintain strong relationships with clinical trial sites to maximize their performance and engagement during conduct of clinical trials. You’ll also:

• Engage, evaluate, and develop a network of high-performing sites through coordinated, consistent interactions using multiple communication channels to create awareness of activities thereby streamlining their ability to partner with Insmed.
• Serve as a central point of contact for clinical trial sites for issue resolution and provide white glove service.
• Provide site related feedback to Clinical Trial Operations during the selection and qualification of new clinical trial sites.
• Support site coordinator protocol advisory board including discussion guide development and outcome summaries for Insmed Clinical Study Teams (CST)
• Attend key scientific congresses and conferences as needed to manage site-related interactions and sessions to enhance knowledge in therapeutic areas.
• Partner with Compliance to identify and develop compliant ways of engaging trial participants (before, during, and after participation)
• Work with the clinical trial sites to proactively address participant needs during study planning and start-up and throughout conduct of the clinical trial
• Bring forward to the CST additional areas of opportunity to support participants during conduct of the clinical trial.
• Ensure the CST takes participant burden into account during creation of clinical trial protocols, specifically during creation of the Schedule of Assessments.
• Use objective measures to assess our clinical trials and identify opportunities for improvement (e.g., patient-burden index, engagement and satisfaction goals)

Who You Are

You have a Bachelor’s degree along with 6 years of progressive experience in Clinical Operations or Development Operations with a Sponsor/CRO company along with a minimum of 3 years of experience as a Clinical Trial Site Engagement Lead. You are or you also have:

• Understanding of end-to-end clinical trial processes
• Knowledge of clinical trial regulations and guidelines (e.g., GCP, FDA, EMA)
• Demonstrated knowledge in innovative clinical trial site and participant-centric solutions
• Strong execution capabilities and problem-solving abilities as well as sound judgment and decision-making capabilities
• Clinical trial site relationship building experience including skills influencing and negotiating
• Ability to work collaboratively in a global environment to achieve quality and timeline metrics.
• Proven flexibility and agility working within a multi-functional, global matrix.
• Excellent communication skills (verbal and written), and interpersonal skills and highly organized with a strong attention to detail, clarity, accuracy, and conciseness
• Must possess critical thinking skills for problem solving, conflict resolution, collaboration
• Must demonstrate the ability to interact successfully in a dynamic and culturally diverse workplace

Nice to Have (but not required)

• Advanced degree preferred

Where You’ll Work

This is a fully remote role. It can be performed effectively from anywhere while staying connected to your Insmed team and community. Occasional travel for team meetings or events will be expected.

Travel Requirements

This role requires occasional domestic/international travel (approximately 10-15%)
#LI-remote
#LI-JK

Pay Range

$133,000.00-173,000.00 Annual

Life at Insmed

At Insmed, you’ll find a culture as human as our mission—intentionally designed for the people behind it. You deserve a workplace that reflects the same care you bring to your work each day, with support for how you work, how you grow, and how you show up for patients, your team, and yourself.

Highlights of our U.S. offerings include

• Comprehensive medical, dental, and vision coverage and mental health support, annual wellbeing reimbursement, and access to our Employee Assistance Program (EAP)
• Generous paid time off policies, fertility and family-forming benefits, caregiver support, and flexible work schedules with purposeful in-person collaboration
• 401(k) plan with a competitive company match, annual equity awards, and participation in our Employee Stock Purchase Plan (ESPP), and company-paid life and disability insurance
• Company Learning Institute providing access to LinkedIn Learning, skill building workshops, leadership programs, mentorship connections, and networking opportunities
• Employee resource groups, service and recognition programs, and meaningful opportunities to connect, volunteer, and give back

Eligibility for specific programs may vary and is subject to the terms and conditions of each plan.

Current Insmed Employees: Please apply via the Jobs Hub in Workday.

Insmed Incorporated is an Equal Opportunity employer. We do not discriminate in hiring on the basis of physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. For more information, please refer to our Equal Employment Opportunity and Non-Discrimination Statement on our Careers site.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Unsolicited resumes from agencies should not be forwarded to Insmed. Insmed will not be responsible for any fees arising from the use of resumes through this source. Insmed will only pay a fee to agencies if a formal agreement between Insmed and the agency has been established. The Human Resources department is responsible for all recruitment activities; please contact us directly to be considered for a formal agreement.

Insmed is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, please contact us by email at TotalRewards@insmed.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Applications are accepted for 5 calendar days from the date posted or until the position is filled.