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Senior Technical Account Manager

aidigital · Remote

Sales - CorporateRemoteExternal listingfull-timeabout 2 hours ago

About The Role

  • Own platform usage and adoption KPIs across assigned clients.
  • Lead onboarding and training sessions for clients after platform access is granted.
  • Run product demos and explain key Elevate features in a clear, client-friendly way.
  • Help clients understand how to use Elevate for planning, analytics, reporting, and optimization workflows.
  • Proactively introduce new platform features, dashboards, AI tools, and agents.
  • Identify adoption gaps and create action plans to increase active platform usage.
  • Collect client feedback and translate it into clear product and data recommendations.
  • Partner closely with Product, Data, Client Services, AI Lab, and Support teams.
  • Support Sales and Client Services teams with technical product expertise when needed.

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