IT Support Technician

The ideal candidate is someone who is driven and passionate about playing a key role in our company’s growth. Candidates must be detail oriented with strong written and verbal communication skills.

Responsibilities

• Provide tier 1 level technical and procedural assistance via phone, email and chat
• Diagnose and resolve technical hardware and software issues
• Research issues using available information resources
• Implement issue resolution and/or advise user on appropriate action
• Follow standard help desk procedures
• Log all help desk interactions
• Redirect problems to tier 2 and tier 3 level support as required
• Identify and escalate situations requiring urgent attention
• Track and route problems and requests and document resolutions
• Stay current with system information, changes and updates
• Assist senior IT staff as needed

Requirements

• Bachelor’s degree preferred; some college coursework required
• Working knowledge of Windows 11
• Working knowledge of Microsoft O365 suite
• Ability to assist others with complex issues in a professional manner
• Learning and initiative skills
• Strong problem analysis and problem-solving skills
• Attention to detail
• Excellent written and verbal communication skills

• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Work From Home
• Wellness Resources