About The Role

The Opportunity

Are you highly organized, detail-oriented, and passionate about supporting operations in a vibrant retirement community? As Office Manager at Chartwell, you will be the administrative backbone of our residence—overseeing clerical routines, supporting residents and staff, and contributing to a safe and welcoming environment. You’ll be a key member of the management team, playing a vital role in ensuring a seamless experience for everyone in the residence.

What You’ll Do

Oversee front desk operations, providing leadership and direction to administrative staff
Ensure prompt, professional resolution of resident and family inquiries or concerns
Welcome and orient new residents and visitors, fostering a positive first impression
Manage and safeguard confidential records for residents, employees, and financial operations
Manage employee onboarding and maintain accurate, compliant HR documentation
Oversee payroll administration, attendance tracking, and vacation management
Manage financial processes, including billing, deposits, and invoice reconciliation
Champion workplace safety by identifying risks and ensuring adherence to safety standards
Collaborate across departments to ensure smooth daily operations and step into the Manager on Duty role

What You’ll Bring

Minimum two years of related office management or administrative experience
Accounting, or bookkeeping experience required
Experience in a retirement or healthcare setting, an asset
Post-secondary diploma or certificate in financial management, bookkeeping, or a related field
Excellent communication (written and verbal) and public relations skills
Ability to interact with seniors, staff, and families with empathy, patience, and professionalism
Highly organized, with demonstrated initiative and good judgment
Proficient in Microsoft Office, particularly Excel and Word

What We Offer

A safe, inclusive workplace where you’re supported and appreciated
Competitive compensation and benefits
Opportunities for leadership development and career growth
A warm, welcoming culture inspired by our vision of making people’s lives better, driven by our mission to create happy, healthy, and meaningful lives for our residents

Additional Requirements

Ability to handle physical demands such as walking, standing, and occasional lifting
Able to manage stress from tight deadlines and multitasking
Must be prepared to respond to emergency situations
Personal protective equipment (PPE) may be required during certain tasks
Comfort using AI and other digital platform systems and tools to support daily work
Clear Criminal Background Check, VSS and TB Test where required