Operations Intern (Confidential Projects)

PRISM+ is Singapore’s leading homegrown electronics brand, with a presence across key markets in Australia, Malaysia and the Philippines. The brand’s mission is to make premium technologies accessible to the masses—disrupting established industries with innovation and value that goes beyond the product. PRISM+ was founded in 2017 as a direct-to-consumer (D2C) display technology specialist, where it quickly grew to become the number one monitor and smart TV brand in Singapore. Best known and loved for its affordable premium offerings and award-winning customer experience, the brand has expanded its offerings to include a wide range of affordable premium home electronics and appliances.

Join us at PRISM+ and become part of a journey where innovation meets impact, and every day offers a chance to shape the future of consumer technology. Discover a career where your ideas matter, your growth is nurtured, and together, we create a brighter tomorrow.

We are looking for a detail-oriented Operations Intern to support the day-to-day coordination of installer operations. This role focuses on assisting with scheduling, maintaining good utilisation of installers, supporting quality checks, and ensuring smooth handling of after-sales requests.

Responsibilities

• Support daily installation scheduling to optimise installer utilisation and operational efficiency
• Assist in allocating jobs based on time requirements, job complexity, and location planning
• Monitor scheduling performance and suggest improvements to reduce downtime and improve output
• Liaise with customers and installers to ensure timely updates and case resolution
• Track and compile data to identify recurring issues and support root cause analysis
• Assist in quality control checks to ensure installation standards are met
• Coordinate outbound materials and inventory preparation for installations and RMA cases
• Support the execution and documentation of SOPs for scheduling, RMA handling, and operational workflows
• Identify operational inefficiencies and recommend practical process improvements
• Assist in digitisation and automation initiatives to improve workflow efficiency
• Support ad-hoc operational projects and cross-functional initiatives as assigned

Requirements

• Currently pursuing a Diploma / Degree in Business, Operations Management, Supply Chain, Engineering, or related fields
• Strong organisational and coordination skills with attention to detail
• Analytical mindset with the ability to interpret data and identify trends

Proficient in Microsoft Excel / Google Sheets

Strong communication and interpersonal skills

Able to work in a fast-paced environment and manage multiple tasks effectively

Proactive, resourceful, and eager to learn operational processes

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Founded in 2017, PRISM+ is the fastest-growing local consumer electronics brand selling top-notch gaming monitors and 4K TVs. Disrupting the traditional distribution market with the direct-to-consumer e-commerce business model, we have significantly reduced the exorbitant price of owning a gaming monitor/4K Smart TV to the masses. Achieving immense success in the Singapore market, such as Lazada Top Seller in Electronics (2019, 2020 and 2021), beating all big brands to it. PRISM+ has also expanded to new markets in Malaysia and Australia. PRISM+ is rapidly expanding in 2022 with new overseas expansions and product line-ups.