About The Role

About Us

Better is a leading provider of telecommunications solutions, dedicated to delivering exceptional service to our customers. We pride ourselves on our innovative approach and commitment to customer satisfaction.

Role Overview

We’re looking for an organised and detail-focused individual to manage the ordering and onboarding of telecoms services, including telephone systems, broadband, and number porting.

You’ll work closely with sales, suppliers, and internal teams to ensure orders are accurate, progressed efficiently, and delivered on time, helping create a smooth onboarding experience for customers.

Key Responsibilities

Place and manage orders for telecoms services in line with customer requirements
Track orders from submission to completion, chasing progress where needed
Manage number porting and broadband provisioning, resolving any issues quickly
Liaise with suppliers to ensure timely delivery and escalate delays where necessary
Collaborate with internal teams to keep orders aligned with customer expectations
Provide updates to customers and respond to order-related queries
Maintain accurate records and update internal systems and trackers

Requirements

What we’re looking for

3+ years of experience in telecoms provisioning, order management, or service delivery
Hands-on experience with broadband provisioning and number porting processes
Experience working with telecoms suppliers and managing live orders from submission to completion
Proven ability to manage multiple orders simultaneously with high accuracy
Strong written and spoken English communication skills, with experience communicating with customers, telecom suppliers, and internal sales teams
Available during UK business hours
Experience using HubSpot is a plus