About The Role

CAMH is currently seeking a full-time, permanent Contract Manager

CAMH sits on a 27-acre site which has been redeveloped in accordance with its Master Plan over a 25-year period. Three phases of redevelopment have been completed/ occupied, namely Phases 1A, 1B & 1C. The fourth and final phase (Phase 1D) of redevelopment is underway. See below a breakdown of the phases:

Phase 1A: the first phase of redevelopment added 89,000 sqft, CAMH signed a contract with Eastern Construction under a stipulated sum contract which was occupied in 2008.
Phase 1B: CAMH signed a contract with Carillion Health Solutions (CHS) to Design, Build, Finance and Maintain (DBFM) Phase 1B (540,000 sqft). Phase 1B was occupied in July 2012 and CHS’s maintenance contract is for 30 years starting 2012 and covers ‘hard’ FM Services.
Phase 1C (758,000 sqft) was signed with Plenary Health (PH). Substantial Completion for Phase 1C was achieved in September 2020. The “hard” FM services portion of Phase 1C is now underway for the next 30 years.
Phase 1D Research (385,000 sqft) is a Construction Management project currently under construction with occupancy anticipated for late 2027.
Phase 1D Forensics (840,000 sqft) is a DBF projects currently under construction. Occupancy is anticipated in early 2029, with trailing activities to be completed in 2030.

Reporting to the Director Facilities, you will provide contract management leadership and strategic oversight, identifying opportunities to improve service quality, efficiency, effectiveness, compliance, and value in support of CAMH’s core business of patient care. This will include accountability for the effective management of key contracts and service providers, ensuring contractual obligations, performance standards, service levels, financial commitments, and organizational requirements are consistently achieved. You will work collaboratively with internal stakeholders, suppliers, and external partners to manage the contract lifecycle, proactively address risks and performance issues, resolve contractual matters, and identify opportunities for continuous improvement and optimization of contracted services.

The Contract Manager will support the Director of Facilities and work collaboratively with the in-house facilities team to advance and achieve the goals of the Facilities Management and Support Services Portfolio.

The Contract Manager provides strategic and operational contract management support to the Facilities Director, with accountability for the effective administration, performance, financial management, compliance, and continuous improvement of facilities management contracts. The role oversees outsourced contractor performance, manages contractual risks and issues, supports negotiations, monitors financial and service outcomes, and provides timely analysis and recommendations to the Facilities Director. Working collaboratively with internal stakeholders and external service providers, the Contract Manager ensures contracted services deliver high-quality, cost-effective, compliant, and reliable outcomes in support of CAMH’s patient care mandate.

Responsibilities

Implement and continuously improve best-practice tools, processes, and methodologies.
Build and maintain effective relationships with a diverse range of internal and external stakeholders, fostering collaboration and partnerships.
Support with the oversight and management of external consulting service contracts and agreements, including the review and approval of fee proposals, deliverables, and invoices.
Maintain portfolio documentation, reporting, and performance metrics to support effective oversight and decision-making.
Support in the preparation of briefing materials, presentations, and reports for CAMH Executive Leadership and Board of Trustees committees.
Support the identification and assessment and of portfolio risks; develop and implement mitigation strategies and escalate issues as appropriate.
Support with the development of annual operating and capital budget submissions.
Lead or support the development, issuance, and evaluation of procurement documents, including Requests for Qualifications (RFQs) and Requests for Proposals (RFPs).
Support the preparation and submission of materials required by the Ministry of Health and other government stakeholders.
Lead or contribute to additional initiatives and activities as required to support the objectives of the Redevelopment & Support Services portfolio.
Foster team growth and effectiveness through recruitment, resource planning, coaching and mentoring, performance management, and the identification of learning and development opportunities for staff.

Education/Specific Training

A degree or diploma from a University or College program in a business or technical field required.
Facilities specific degree or certification preferred. (i.e. CFM, FMA, RPA, FMP, etc.)
Demonstrated commitment to ongoing professional development through industry related courses, designations and other industry involvement.
Project Management Professional designation preferred
Proficiency in AutoCAD, Revit, MS Project preferred

Experience

Minimum of 6 years of progressive experience in facilities/ operations management within complex environments, including minimum 3-4 years of leadership experience overseeing facilities related operational contracts.
Familiarity with CMMS and BAS systems, as well as design and construction methods.
Well-developed skills in strategic planning, budgeting and resources allocation.
Experience in project management (managing cost, scope, schedule, quality, risk, etc.)
Experience with procurement and contract management, including public sector procurement.
Experience and familiarity in healthcare facilities, knowledge of hospital operations, and awareness of patient and staff safety requirements.
Excellent written and verbal communication skills.
Demonstrated computer skills (MS Office suite, scheduling software, energy management software).
Strong understanding and working knowledge of:
Facility operations
Building systems
Asset management principles
Life cycle and maintenance principles
Energy management
Building services
Relevant codes, standards and regulations
in institutional buildings
Strong business acumen, analytical and negotiating skills.
High level of adaptability and creative problem solving.
Quality assurance and continuous improvement

Key Attributes

Results-Oriented and Accountable: Demonstrates a strong focus on achieving contractual, operational, and organizational objectives. Drives accountability for contract deliverables, service levels, performance targets, and financial outcomes while ensuring commitments are met and value is maximized.
Client- and Service-Focused: Maintains a strong focus on client, patient, and stakeholder needs when managing contracts and service delivery. Ensures contracted services align with organizational priorities, service standards, quality expectations, and the overall client and patient experience.
Strong Contract and Commercial Acumen: Demonstrates a comprehensive understanding of contract management principles, commercial practices, procurement processes, financial considerations, and contractual obligations. Effectively interprets contract terms and translates them into clear operational requirements and accountabilities.
Strategic and Analytical Thinker: Uses data, contract performance information, financial analysis, and stakeholder input to assess performance, identify trends, evaluate risks, and inform recommendations. Anticipates emerging issues and develops strategies that support organizational objectives and long-term value.
Risk, Compliance, and Governance Focused: Proactively identifies, assesses, and manages contractual, operational, financial, regulatory, and reputational risks. Ensures compliance with contract terms, organizational policies, applicable legislation, and governance requirements while maintaining appropriate documentation and controls.
Relationship Builder and Influencer: Builds strong, professional relationships with internal stakeholders, suppliers, vendors, service providers, and other partners. Establishes trust, communicates expectations clearly, and effectively influences others to achieve contractual and organizational objectives.
Negotiation and Conflict Resolution: Demonstrates strong negotiation, influencing, and conflict-resolution skills. Effectively manages competing interests, contractual disputes, performance concerns, and difficult conversations while protecting organizational interests and maintaining constructive business relationships.
Performance and Service Management: Establishes clear expectations and monitors supplier and contractor performance against contractual requirements, key performance indicators, service levels, quality standards, and agreed deliverables. Addresses performance gaps promptly and drives continuous improvement.
Effective Prioritization and Execution: Effectively manages multiple contracts, priorities, deadlines, issues, and stakeholders within a complex and fast-paced environment. Demonstrates strong organizational skills and consistently follows through on commitments, deliverables, renewals, and contract milestones.
Attention to Detail and Sound Judgment: Maintains a high level of accuracy when reviewing contracts, amendments, invoices, reports, correspondence, and supporting documentation. Exercises sound judgment in interpreting contractual requirements, assessing issues, and determining appropriate courses of action.
Self-Directed and Highly Motivated: Takes initiative and works effectively with minimal supervision. Demonstrates ownership, sound judgment, resilience, and adaptability when addressing complex contractual matters, resolving issues, and advancing organizational priorities.
Collaborative and Solutions-Oriented: Works effectively across procurement, finance, legal, operations, clinical, and other stakeholder groups to resolve issues and achieve shared objectives. Approaches challenges with a practical, solutions-focused mindset and identifies opportunities to improve contract effectiveness, service delivery, and value.
Develops Self and Others: Demonstrates a commitment to continuous professional development and stays current with evolving contract management practices, procurement requirements, industry trends, and organizational priorities. Shares knowledge and supports colleagues in developing contract management capabilities and best practices.
Creative and Innovative Problem Solver: Approaches contractual and operational challenges with curiosity and a continuous-improvement mindset. Identifies innovative yet practical approaches to improve supplier performance, manage risk, optimize resources, and enhance the value and effectiveness of contracted services.

Communication and Interpersonal Skills

Demonstrated excellence in interpersonal, relationship-building, and organizational skills, with the ability to establish credibility, build trust, and foster productive working relationships with internal stakeholders, suppliers, contractors, service providers, and partners across all levels of the organization.
Exceptional verbal, written, and presentation skills, with the ability to communicate complex contractual, commercial, financial, and operational information clearly and effectively to diverse audiences, including senior leadership, legal and procurement teams, operational leaders, suppliers, and external stakeholders.
Proven ability to prepare and present contract-related documentation, including briefing notes, contract summaries, performance reports, business cases, recommendations, contract amendments, issue analyses, and executive-level reports to support informed decision-making and organizational priorities.
Strong stakeholder engagement and consultation skills, with the ability to gather and clarify business requirements, establish clear contractual expectations, facilitate discussions, build consensus, and effectively navigate competing priorities and interests.
Demonstrated ability to interpret and communicate contractual requirements, translating complex contract terms, service levels, performance expectations, and obligations into clear and actionable requirements for internal teams and external service providers.
Highly developed contract and relationship management skills, with the ability to establish effective communication protocols, monitor commitments and deliverables, facilitate performance discussions, and maintain productive relationships throughout the contract lifecycle.
Proven ability to manage multiple contracts, priorities, issues, and competing deadlines while maintaining a high standard of quality, accuracy, responsiveness, documentation, and follow-through.
Skilled in influencing, negotiating, and resolving conflicts in complex and sometimes contentious environments. Demonstrates diplomacy, professionalism, discretion, and sound judgment when addressing contractual disputes, performance concerns, scope changes, commercial issues, and competing stakeholder interests.
Strong facilitation and consensus-building skills, with the ability to lead meetings, negotiations, contract reviews, and issue-resolution discussions that result in clear decisions, accountabilities, and mutually understood next steps.
Demonstrated ability to maintain effective communication throughout the contract lifecycle, ensuring that stakeholders are informed of key milestones, risks, changes, performance issues, contractual obligations, and decisions in a timely and transparent manner.

You will support a workplace that embraces diversity, encourages teamwork and complies with all applicable regulatory and legislative requirements. Bilingualism (French/English) and/or proficiency in a second language would be an asset. This position is located at 1001 Queen Street West.

If you are interested in this position, please ensure that you apply before 5pm EST of the closing date. If your application is received past 5pm EST of the closing date, your application will not be accepted.

Compensation & Benefits

Salary is competitive and based on experience, with a hiring range of $93,822.73 – $117,278.41 per year.
Employees in this role may progress within the full pay range of $93,822.73 – $140,734.09 per year
CAMH’s Total Rewards: Includes participation in HOOPP defined benefit pension plan, extended health and dental benefits, paid vacation starting at 4 weeks, flexible work arrangements, and ongoing professional development support.

This role allows professionals to apply their expertise in a mission-driven environment dedicated to public health outcomes.

CAMH is a fully affiliated teaching hospital and research institute of the University of Toronto. As a CAMH employee, you will contribute to our mission by supporting teaching, research, and clinical care across the hospital.

CAMH is dedicated to equity, diversity, and inclusion. Our commitment is to foster a workplace, teaching, and learning environment that is inclusive, respectful, and free from discrimination or harassment.

CAMH strongly encourages applications from candidates who reflect the diversity of the communities we serve, including First Nations, Métis, and Inuit Peoples; Black and other racialized communities; LGBTQ2S+ communities; women; and people with disabilities, including those with lived experience of mental health and substance use challenges.

We welcome applicants from all backgrounds. Thank you to all who apply; however, only those selected for an interview will be contacted. If you require accommodations during the application or recruitment process, please let us know.