Junior Automotive Service Advisor

About Kenneth’s Car Care

Founded in 1976, Kenneth’s Car Care is the largest independently owned body and mechanic shop in Kingwood. We take pride in delivering quality repairs and exceptional customer service while maintaining a supportive, team-focused culture.

We are currently seeking a Junior Service Advisor — an excellent opportunity for someone looking to begin a career in the automotive industry.

Position Summary

The Junior Service Advisor is an entry-level role designed for individuals with strong customer service skills who want to learn the automotive repair process. This position supports senior advisors and assists customers with scheduling, communication, and basic service coordination.

No prior automotive experience is required — we are willing to train the right candidate.

Key Responsibilities

• Greet customers in person and over the phone
• Assist with scheduling appointments and vehicle drop-offs
• Support service advisors with repair updates and documentation
• Communicate basic repair information and timelines to customers
• Maintain accurate customer and repair records
• Help manage daily front-desk workflow
• Deliver a friendly, professional customer experience
• Learn shop systems, repair processes, and service procedures
• High school diploma or equivalent
• Customer service or retail experience preferred
• Strong communication and people skills
• Positive attitude and willingness to learn
• Basic computer skills
• Ability to multitask in a fast-paced environment
• Valid driver’s license preferred
• Competitive pay
• On-the-job training
• Friendly, team-oriented work environment
• Advancement opportunities within the company
• Long-standing, family-owned organization