Patient Service Representative

Pulmonary Medicine Associates (PMA) has been treating patients in the greater Sacramento area since 1973 and is a unique and exciting place to work. With specialties that include critical care, infectious disease, palliative care, pulmonology, pediatric pulmonology, and sleep medicine. We are a busy practice with over 80 providers and 2 outpatient clinic locations. PMA currently has a full-time Patient Service Representative position available at our Sacramento clinic. PMA offers a competitive salary and exceptional benefits including medical, dental, vision, life, LTD, PTO, and 401k with generous company match. Please visit our website at www.pmamed.com to learn more.

Responsibilities

• Schedule, reschedule, and confirm patient appointments for multiple providers and specialties.
• Answer incoming calls promptly and professionally while assisting patients with scheduling needs.
• Coordinate referrals and appointments based on provider recommendations and patient needs.
• Verify patient demographics, insurance information, and appointment eligibility.
• Obtain prior authorizations or referrals when required.
• Maintain accurate scheduling records within the Electronic Medical Record (EMR) system.
• Communicate appointment instructions and preparation requirements to patients.
• Manage provider schedules to maximize efficiency while minimizing scheduling conflicts.
• Respond to patient inquiries and route messages appropriately.
• Collaborate with clinical and administrative staff to ensure continuity of care.
• Maintain patient confidentiality and comply with HIPAA regulations.
• Perform other scheduling and administrative duties as assigned.

Requirements

• High school diploma or equivalent required.
• Minimum of 1 year of medical scheduling, medical office, or healthcare customer service experience preferred.
• Experience scheduling for multiple providers or specialties is strongly preferred.
• Knowledge of medical terminology, insurance verification, referrals, and prior authorizations.
• Experience using Electronic Medical Records (EMR) systems preferred
• Strong computer skills and proficiency with Microsoft Office.
• Excellent organizational, communication, and multitasking abilities.
• Ability to remain professional and compassionate while working in a fast-paced environment.