About The Role

Welcome guests and ensure to impact all touch points of the Guest Journey, including research pre arrival Provide efficient, friendly and professional service to all guests. Take initiative to ensure that interactions with our customers (internal or external) are positive and productive. Take a positive problem solving approach with issues and concerns Assist in the management of the Guest Service operation to achieve a reputation as a market leader in individualized customer focused service. Provide high standard of service to all hotel guests – specifically anticipating and pro-actively attending to guest requests and event/activity bookings. Co-ordinate Group arrivals (including welcome), departures and check-ins and assist with activities during their stay. Ensure professionalism and accuracy with information and billing during arrival and departure.

Previous experience within Hotel Guest Services Front Office area and proficiency in Opera or other PMS Effective time management Immaculate grooming and personal presentation Articulate communication skills and an understanding of luxury guest expectations. Self motivated and enjoy working autonomously Friendly and engaging Co-ordinate various tasks simultaneously Excellent English communication in written and verbal.

Villa Nautica celebrates the glitz and glamour of yacht-life and is always ‘en vogue’. Surrounded by sparkling lagoons and idyllic beaches, it is an island like no other: a hive of activity, a place to be seen. Complemented by exceptional scuba diving and other water sports, the resort embraces the seafarer lifestyle with a glamorous twist.