Senior Business Services Coordinator

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Role Summary The Senior Business Services Coordinator oversees comprehensive operational, administrative, hospitality, and mail services for a high-profile Life Sciences account. This role provides strategic leadership and operational oversight across facilities operations, finance, onboarding, access control, client experience, and site administration. The manager ensures seamless day-to-day operations, leads direct reports, drives service excellence, maintains compliance, and serves as a key liaison between client stakeholders and JLL leadership. Facilities & Site Operations Leadership Oversee day-to-day facilities operations including maintenance programs, capital projects, vendor management, and work order systems (CMMS/EAMS). Lead access control protocols, visitor management programs, vehicle registration, and site security coordination. Direct MAC moves, space planning initiatives, site events, and VIP/executive engagements. Establish and monitor site inspection protocols to ensure workplace safety, cleanliness, and operational excellence. Onboarding, Training & Personnel Management Manage onboarding/offboarding programs for JLL staff, subcontractors, and vendors, ensuring ISNetworld/ISN compliance. Oversee credential management, approval workflows, and background verification processes. Direct site training programs and maintain accurate organizational documentation. Supervise concierge and frontline support teams, providing coaching, performance management, and development. Mail Services Management Lead and develop the mail services team, including hiring, training, performance evaluation, and workload management. Establish service standards and operational procedures for efficient, cost-effective handling of domestic and international mail, packages, and shipments. Monitor service metrics, identify process improvements, and ensure timely, accurate delivery between internal users and external parties. Oversee budget and resource allocation for mail operations. Financial Management & Administrative Oversight Manage P-card programs, purchase orders, emergency procurement, and marketplace transactions. Oversee site budget planning, expense forecasting, variance analysis, and financial reporting. Partner with JLL Finance on audits, cost-optimization initiatives, financial controls, and compliance. Ensure accurate site documentation, record retention, and operational reporting standards. Client Experience & Stakeholder Management Serve as Hospitality and Experience Leader for Kalamazoo and broader NAM sites. Manage hotline operations, ensuring effective intake, triage, prioritization, and resolution of service requests. Build and maintain strategic relationships with client Single Points of Contact (SPOCs), senior leadership, and cross-functional stakeholders. Provide direct support to senior site leadership and proactively identify service gaps. Compliance, Strategic Improvement & Leadership Ensure contractor, vendor, and operational compliance with JLL standards, safety regulations, and audit requirements. Drive continuous improvement initiatives, analyze performance data, and implement best practices. Lead special projects, site assessments, dignitary visits, and executive-level engagements. Provide strategic recommendations to senior management on operational efficiency and service delivery. Required qualifications 5+ years of progressive experience in facilities management, operations, or corporate services, with 2+ years in a supervisory or management role Proven leadership skills with experience managing direct reports, contractors, and vendor relationships Strong strategic thinking, problem-solving, and decision-making capabilities Excellent communication, stakeholder management, and client relations skills Demonstrated ability to manage budgets, drive performance metrics, and lead process improvement initiatives Bachelor's degree or equivalent combination of education and experience Preferred qualifications Proficiency in Microsoft Office; experience with CMMS, financial management systems, and analytics tools This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Location: On-site –Kalamazoo, MI If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique