Club Recepcionist

The place…

Located on Avenida Tibidabo, our third Casa in the city will include a state-of-the-art gym, a full-service spa and hair salon, an 18 m² outdoor pool, a café, and two floors of club space.

The Role...

We are looking for an energetic, personable, and service-driven Club Receptionist to become the welcoming face of Barcelona Pool House. As the first point of contact for our members and guests, you will play a key role in creating memorable experiences and ensuring every interaction reflects the warmth, personality, and service standards of the House.

This is an exciting opportunity for someone who thrives in a fast-paced hospitality environment, enjoys building relationships, and takes pride in delivering exceptional guest experiences.

Main Duties...

• Welcome members, guests, and visitors with confidence, warmth, and professionalism.
• Manage reservations, enquiries, guest arrivals, and member requests across multiple House outlets.
• Handle incoming calls and ensure enquiries are directed efficiently.
• Support members with bookings, recommendations, and personalized service.
• Coordinate guest lists and assist with events, screenings, and rooftop activations.
• Take In-Room Dining orders and maintain knowledge of menus, events, and House offerings.
• Act as a brand ambassador, creating positive first and lasting impressions.
• Collaborate closely with operational teams to ensure seamless member experiences.

• What We are looking for...
• Passion for hospitality, lifestyle, and guest experience.

• Excellent communication and interpersonal skills.
• A confident and engaging personality.
• Ability to remain calm and professional in a busy environment.
• Strong attention to detail and organizational skills.
• Previous experience in reception, front office, guest relations, membership, or hospitality is preferred.
• If you enjoy connecting with people, creating memorable experiences, and being at the heart of a vibrant members' community, we'd love to hear from you.

• Benefits...
• Team meal whilst on shift prepared by our chefs

Soho Friends Membership

• 50% Team discount on Food & Drink, 7 days a week
• Team Room Rates; Any Bedroom, Any House, $100 a night

Birthday Day Off

• Discount on Cowshed products and Soho Home (up to 20%)
• Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more.