Global People Services Associate

The Global People Services Associate acts as a support in a central hub for transactional HR activities.  The Global People Services Associate provides efficient, consistent support to all employees and managers.

• Employee Support:  Responding to HR-related questions from employees and managers (benefits, policies, time-off).
• Ticket Management:  Act as the first point of contact for employee HR inquiries (benefits, payroll, leave, policies) via Freshservice, managing, prioritizing, and resolving tickets within defined Service Level Agreements (SLAs).
• Data Management:  Accurate data entry for new hires, terminations, promotions, transfers, and updating employee records in HRIS.
• Onboarding/Offboarding:  Administering the hiring process, creating offers, tracking probation, and processing leavers.
• Payroll & Benefits:  Assisting with basic payroll processing, managing benefit enrollments, and pension administration.
• Process Adherence:  Following Standard Operating Procedures (SOPs) and Service Level Agreements (SLAs) to ensure consistency.

 

University Degree, or equivalent experience, preferably in HR or business administration.

When you join Ergomed Group, you make a difference by helping to bring safe and effective pharmaceutical treatment to patients around the world. You’ll join a passionate and collaborative team of experts in clinical research, pharmacovigilance, and quality consulting.  

We are diverse in many ways, yet our values unite us. Our values are how we work, not words on a wall. If they sound like you, you will feel at home here. 

• Quality: we hold ourselves to the standard patients deserve. 
• Integrity and trust: we do the right thing, especially when it is hard. 
• Drive and passion: we care about the outcome, because someone is waiting on it. 
• Agility and responsiveness: we move quickly, because patients cannot wait. 
• Belonging: everyone is welcome, and every voice counts. 
• Collaborative partnerships: we go further by going together. 

We look forward to welcoming your application.