Technical Support - Level 2

About Signaturit Group, a Namirial Company

Signaturit Group, part of the Namirial group, is the European leader in secure digital transactions. Its cloud-native, unified and modular platform enables public and private organisations to manage the entire lifecycle of their digital operations: from identity verification and onboarding to electronic signatures, authentication, communications, fraud prevention, qualified archiving and electronic invoicing.

As a Qualified Trust Service Provider (QTSP) under the eIDAS Regulation, the group guarantees the highest level of legal certainty and regulatory compliance, anticipating initiatives such as eIDAS 2 and the European Digital Identity Framework (EUDI Wallet).

Following the integration of Signaturit into the Namirial Group in 2025, the company consolidates a multinational position with more than 250,000 customers, a presence in more than 90 countries, and a team of more than 1,400 employees. Headquartered in Italy and with a strong presence in Spain, France, Germany and LATAM and South-East Asia —the group combines global reach with local proximity to offer direct service to businesses and public administrations.

What you will do at Signaturit 🚀

• Monitor, analyze, and ensure the availability and performance of managed services.
• Administration and troubleshooting of Linux systems.
• Analysis and diagnosis of internal applications, including log review, processes, and performance.
• Management and maintenance of databases: PostgreSQL, MongoDB, and Yugabyte.
• Development and maintenance of scripts (Bash and Python) for automation, analysis, and operational tasks.
• Advanced diagnosis of alerts, incidents, and critical issues.
• Collaboration with other teams to resolve incidents escalated to Level 2.
• Management of orchestration and infrastructure tools such as SaltStack, Ansible, and similar solutions.
• Collaboration with other departments to improve the customer experience.

What we believe should contribute to your success in this context 🎯

• Computer Science studies and at least 4 years of previous experience in a similar role.
• Strong analytical skills to identify patterns, anomalies, and root cause.
• Problem-solving mindset focused on rapid service recovery.
• Ability to work under pressure in critical situations.
• Good communication skills and ability to collaborate with multidisciplinary teams.
• Proactivity, autonomy, and a continuous improvement mindset.
• Observability, automation, and complex incident diagnosis, with strong analytical and problem-solving skills.
• Linux at an intermediate–advanced level (file systems, processes, services, system, networking, basic security, logs).
• Intermediate knowledge of networks (TCP/IP, VLANs, subnets, firewalls, traffic analysis).
• Databases: PostgreSQL, MongoDB (intermediate level).
• Experience with Bash scripting.
• Availability to be on call one week per month.
• English & spanish fluent

Indicative Interview Process (may vary if needed, but we'll try our best to anticipate and inform)

• HR Discovery Call (30 min)
• 1st interview with our business (direct report)
• Business case
• Online personality assessment + Feedback Session
• 2nd interview with our business
• Reference check

Why Join Us 🤝

• ⏰August intensive working schedule
• 🌍 Office located in one of Madrid's best areas (Plaza de España), with excellent public transport connections
• ✍🏻 Permanent role
• 💰 Indicative salary range: Base salary: 28/31K€ depending on assessed level of autonomy- Variable component : up to 2K€ upon 100% achievement of objectives defined with your manager.

Join Our Vision 🎯

Be part of Signaturit Group's journey to revolutionize digital transactions across Europe and beyond. We are excited to welcome fresh talent who are eager to make a meaningful impact in the digital world.

👉🏽 For more information, explore our website and discover how you can contribute to our mission.

We are looking forward to meeting you!

• The use of the masculine gender has been adopted for ease of reading and is not intended to be discriminatory.