Graduate Services Trainee

Job Description Summary At GE HealthCare, our 1-year Early Career Trainee Program is designed for passionate individuals to learn alongside professionals, gain valuable insights and get hands-on experience in top-of-the-line healthcare equipment. Throughout the program, you will have mentorship opportunities, a comprehensive training curriculum and personal development initiatives to help you gain a holistic view of the business, an experience that shapes the future of healthcare delivery, and be an active contributor to a transformative healthcare industry. As a Graduate Services Trainee, you will play a key role in meeting the ongoing maintenance requirements and reliability of our healthcare equipment at client sites. This is an exciting opportunity for a recent graduate with a passion for healthcare technology. You will be responsible for performing service activities and driving customer satisfaction through Service Excellence. This position is a one-year fixed term contract. GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world. Job Description Activities & Responsibilities • Perform timely and accurate preventive maintenance on medical equipment. • Troubleshoot, service, corrective maintenance and install equipment of basic complexity. • Own customer issues from dispatch or identification to resolution. • Proactively engage with team members to ensure appropriate solutions for customers. • Capture and maintain accurate work documentation, including debriefing, ordering parts, and metrics. • Ensure strict compliance with EHS and regulatory guidelines. • Partner with customers and/or sales teams to recommend value-added services. • Maintain strong customer relationships, ensuring timely communication and follow-up. • Escalate problems to experienced Field Engineers when necessary. • Perform all administrative tasks in a timely manner. • Occasionally provide application training to clinical or scientific staff on designated equipment. Technical Knowledge & Hard Skills • Associate degree in a related field or fresh engineering graduate (less than 2 years of experience). • Proficient in one modality, enabling performance of all related tasks. • Experience with web applications and Microsoft Office suite. • Trained and updated in all mandatory trainings. • Good knowledge of processes and tools related to the role. • Good verbal and written communication skills for customer interaction. • English: Read, understand, and hold conversations. • Basic proficiency in Excel and PowerPoint, with the ability to support data analysis and create structured presentations under guidance. • Willingness to learn and use digital tools to interpret performance data and communicate findings effectively. • Exposure to remote diagnostics and troubleshooting, with support from senior engineers. • basic network setup tasks knowledge, such as IP configuration and coordination with IT teams, under supervision. • Learning to identify and report equipment issues remotely, contributing to service continuity and minimizing on- site interventions. Behavior & Soft Skills • Ability to represent the company’s cultural behaviors. • Technical curiosity and willingness to learn. • Safety-first mindset. • Collaboration and team-oriented approach. • Rigor, organization, and time management skills. • Listening skills and composure. • Seeking feedback and advice to grow and learn. • Customer-focused mindset. Additional Information Relocation Assistance Provided: No At GE HealthCare, we see possibilities through innovation. We’re partnering with our customers to fulfill healthcare’s greatest potential through groundbreaking medical technology, intelligent devices, and care solutions. Better tools enabling better patient care. Together, we are not only building a healthier future but living our purpose to create a world where healthcare has no limits.