Graduate Services Trainee

Job Description Summary Job Description Activities & Responsibilities • Perform timely and accurate preventive maintenance on medical equipment. • Troubleshoot, service, corrective maintenance and install equipment of basic complexity. • Own customer issues from dispatch or identification to resolution. • Proactively engage with team members to ensure appropriate solutions for customers. • Capture and maintain accurate work documentation, including debriefing, ordering parts, and metrics. • Ensure strict compliance with EHS and regulatory guidelines. • Partner with customers and/or sales teams to recommend value-added services. • Maintain strong customer relationships, ensuring timely communication and follow-up. • Escalate problems to experienced Field Engineers when necessary. • Perform all administrative tasks in a timely manner. • Occasionally provide application training to clinical or scientific staff on designated equipment. Technical Knowledge & Hard Skills • Associate degree in a related field or fresh engineering graduate (less than 2 years of experience). • Proficient in one modality, enabling performance of all related tasks. • Experience with web applications and Microsoft Office suite. • Trained and updated in all mandatory trainings. • Good knowledge of processes and tools related to the role. • Good verbal and written communication skills for customer interaction. • English: Read, understand, and hold conversations. • Basic proficiency in Excel and PowerPoint, with the ability to support data analysis and create structured presentations under guidance. • Willingness to learn and use digital tools to interpret performance data and communicate findings effectively. • Exposure to remote diagnostics and troubleshooting, with support from senior engineers. • basic network setup tasks knowledge, such as IP configuration and coordination with IT teams, under supervision. • Learning to identify and report equipment issues remotely, contributing to service continuity and minimizing on- site interventions. Behavior & Soft Skills • Ability to represent the company’s cultural behaviors. • Technical curiosity and willingness to learn. • Safety-first mindset. • Collaboration and team-oriented approach. • Rigor, organization, and time management skills. • Listening skills and composure. • Seeking feedback and advice to grow and learn. • Customer-focused mindset. Additional Information Relocation Assistance Provided: No At GE HealthCare, we see possibilities through innovation. We’re partnering with our customers to fulfill healthcare’s greatest potential through groundbreaking medical technology, intelligent devices, and care solutions. Better tools enabling better patient care. Together, we are not only building a healthier future but living our purpose to create a world where healthcare has no limits.