General Manager

• Becoming a member of the Pastini family is an opportunity to become one of the very best. You will lead
• the development of a team, create experiences for our guests through hospitality and amazing food, and
• be a part of a successful business where people come first. Our positive, service oriented culture is full of
• opportunities for you to learn, grow professionally and inspire others to succeed.
• The General Manager (GM) is responsible for the complete operation of a single Pastini Pastaria
• restaurant. This includes hiring kind, caring and friendly people who consistently execute to a high
• standard and the training and development of management and hourly teams. It also includes all
• aspects of financials, the daily execution of safety, sanitation and cleanliness, quality food preparation,
• exceptional guest service through hospitality and driving company initiatives. The GM is responsible for
• cleanliness and overseeing the repair and maintenance of the building and equipment. The GM is also
• responsible for communicating and administering all company policies, procedures and best practices,
• and for promoting a respectful workplace free of harassment and discrimination. The GM is responsible
• for these areas whether on or off the premises.
• The expectation is that the GM works 45-50 hours per week, or to the needs of the business. During
• weeks that include key holidays, meetings, trainings, inventory, new menu or special menu roll-outs,
• other special events or if the restaurant is understaffed, the expectation for hours worked may increase.
• Exposure to all meal periods, specifically during Friday and/or Saturday dinner service weekly is
• required. Productive weekly overlap time with members of the management team is required.

Essential Functions

• Positive leadership and strong teaching skills
• Complete financial responsibility
• Strong team development skills. Ability to cultivate top-performing teams
• Excellent interpersonal communications and presentation skills
• Ability to positively influence and manage through others
• Self-motivated individual with the ability to solve complex problems
• Ability to work well and partner with others in a very team oriented environment
• Passionate about hospitality- Provides guests and team with the highest standard of service
• Ability to be flexible and gracious with change- and to drive change and growth initiatives
• Foster a positive environment with high morale and a team commitment to Core Values
• Required to use own car at times and must have valid Driver License and Auto Insurance policy
• Make decisions with the best interest of the guest and our Core Values in mind
• Positive, interactive floor presence required during peak business hours
• Must hold self, management team and hourly employees accountable to expectations
• Take complete ownership of the business and treating it as if it were your own

Requirements

In addition to following Pastini’s policies, procedures and best practices; principal responsibilities

include, but are not limited to

• Operational Leadership: Leading the restaurant team through accountability by planning and executing
• successful day-to-day operations, by example and by being a role model of the standards and behaviors
• consistent with Pastini’s Core Values, Purpose, Goals and company culture.
• Training and Development: Training and developing the restaurant team, including all members of
• management team and hourly employees. Ensuring that employees are paid properly, attend training
• workshops, and are prepared for future career opportunities. Documenting development is required by
• writing, delivering and taking action on performance reviews and development plans.
• Team Building: Identifying talent, interviewing, hiring and on-boarding; participating in personnel
• decisions regarding the team, including transfers, promotions and terminations; ensures that schedules
• are written to meet the needs of the business so that an amazing guest experience is delivered; while
• maintaining financial responsibility.
• Management: Performing administrative duties including accounting, payroll, inventory, ordering,
• proper cash handling, maintaining personnel files, communicating with HQ team, documenting in log
• book, etc.
• Safety and Sanitation: Regular maintenance of restaurant is required to promote cleanliness and
• operation of all equipment, including the interior and exterior of the building. Compliant with all local,
• state and federal regulations as well as Pastini expectations. Delivery of high scores from the Health
• Department, third party and internal inspections.
• Our People: Treat our employees with the same high level of respect that we give to our guests. Be a
• positive leader and contribute to an environment where our people can be successful and thrive.
• Hospitality: Generous and friendly treatment of guests, vendors and all employees of Pastini.
• Financial Responsibility: Maximize profitability by meeting or exceeding budgeted goals of PNL with
• emphasis on sales, labor and food cost.
• Sales: Maximize sales through accurate product knowledge, thorough training; hospitable service,
• developing raving fans, and providing our guests with an experience that “wows” and exceeds their
• expectations.
• Partnership with Executive Leadership Team: Open and honest communication and collaboration
• regarding all plans of actions and execution of the business.
• The General Manager is expected to be adaptable to the needs of the business. They must use good
• judgment in every situation. Decisions must be based on service and driving business. Decisions are
• made by referencing Pastini resources and partnering with the District Manager.
• In summary, the basic expectations of a GM include: Financially growing the business, open and honest
• communication, a commitment to personal and professional development by learning and growing
• daily, treating people with respect, doing what you say you will do, and following the law and our
• policies. These must be executed with the guest and Pastini’s Core Values in mind.