Associate Customer Success Manager

Within 90 Days, You'll

• Work with cross-functional teams to learn the Sitetracker product and capabilities.
• Undertake internal certification to accelerate your product knowledge and onboarding.
• Work closely with customer success, and other teams, to establish yourself internally.
• Meet and familiarize yourself with customers within your book of business.
• Establish and become the main point of contact for your customers.
• Establish cadence and regular interaction with your customer base.
• Understand customer’s use cases and ST adoption at a high level

Within 180 Days, You'll

• Be a trusted advisor and advocate for your customers.
• Partner with your customer’s leadership to develop a blueprint for success.
• Understand the customer’s business goals and objectives.
• Identify and measure potential new KPIs for your customers.
• Align your customer goals with Sitetracker functionality and roadmap.
• Create an action plan to deliver against goals, KPIs, and functionality.
• Identify additional revenue-generating opportunities.
• Masterfully articulate the Sitetracker value proposition.
• Ensure you have referenceable customers to support a wider global sales effort.
• Contribute to opportunities for process improvement and continue to develop your own Sitetracker product knowledge.

Within 365 Days, You'll

• Continuously act as a trusted advisor to the customer, and develop high-level relationships with stakeholders and project sponsors.
• Continuously develop strategic account plans for your customers to support product expansion and ensure customer retention.
• Engage with Sitetracker Product & Engineering to support and communicate customer requests around product roadmaps, customizations, or enhanced product functionality.
• Establish yourself as an integral part of the customer success team.
• Have a great time with in an exciting, fast paced environment!