Customer Success Program Manager

About the Role

We need someone to run our customer success program from the ground up — onboarding, training, follow-through, and retention. Think of it like a project manager for the customer journey: you're not doing every task yourself, you're making sure the right things happen at the right time.

What You'll Do

• Own the customer onboarding-to-retention workflow
• Direct follow-ups and check-ins to catch and solve problems early
• Coordinate across sales, accounting, and product as issues arise
• Build the systems and processes as you go — this role isn't fully defined yet
• Report progress and flag issues before they become bigger problems

Who you are

• 10-15 years of experience managing people or complex processes
• A track record of taking on responsibility without needing close supervision
• Comfortable working through ambiguity and building structure where none exists
• Excellent written and spoken English
• A career pattern that shows sustained interest in this type of work, rather than frequent shifts between unrelated roles

We offer

• Open to candidates in Latin America or Europe
• Salary: $2500–$3500 USD/month (based on experience)
• 100% Remote