About The Role

We’re looking for an experienced Operations Coordinator to help oversee the workflows that support our customers from onboarding onward.

This is a hands-on role focused on keeping customers successful, coordinating across teams, improving processes, and making sure issues and commitments don’t fall through the cracks. This is not an executive or strategy-only position.

What You’ll Do

Coordinate the customer journey from onboarding and training through ongoing support and retention.
Follow up with customers, identify pain points, and make sure issues are carried through to resolution.
Coordinate issues involving Sales, Accounting, Software, integrations, or licensing, bringing the right people together and keeping ownership clear.
Build and improve business processes rather than simply following existing ones.
Keep projects and priorities moving by tracking commitments, dependencies, blockers, and next steps.
Spot gaps and blind spots, ask the right questions, and identify who needs to be involved.
Use customer feedback and operational information to identify opportunities for improvement.
Provide clear, concise updates and help keep operations organized end-to-end.

What We’re Looking For

Experience in operations, project coordination, project management, customer operations, or a similar hands-on role.
Experience owning projects or operational work through completion, including coordinating dependencies and following up on outstanding items.
Comfortable working from an initial goal, identifying what information or people are needed, and building a practical plan.
Experience coordinating across different teams and priorities.
Clear, concise professional communication.
Interested in a stable, long-term, hands-on coordination role.
CAD $80,000 annual salary plus up to CAD $10,000 annual bonus
Fully remote