Field Sales Executive - Bangalore Hoskote

About Rentokil PCI

• Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in 2017
• through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set
• new standards in customer service. The company focuses on industry-leading operations through best practices,
• innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring
• HiCare, expanding its services and footprint further.
• For more details: https://www.rentokil-pestcontrolindia.com

Job Responsibilities

• The role is responsible for identifying, sourcing and securing long-term and short-term pest control & prevention business opportunities. The incumbent shall be primarily responsible for the New Sales Productivity, Renewal and Collection as per the assigned targets.
• The person will report to the Branch Manager. The incumbent will have to work as part of a multifunctional team involving collaboration with the internal team and external stakeholders.

Business Development (Sales)

• ● Achieve sales targets as per the branch's approved business plan
• ● Execute sales promotion activities within the assigned territory
• ● Ensure all Sales KPIs are achieved on a month-on-month basis
• ● Identify and follow up with prospective customers; respond to enquiries within defined timelines
• ● Maximise the conversion of enquiries into confirmed orders
• ● Ensure contract renewals are in line with company expectations
• ● Track market developments and identify new business opportunities
• ● Prepare and regularly update the Monthly Performance Grid (MPG)

Customer Services

●Ensure high-quality service delivery to all customers. Maintain strong liaison and communication with clients

● Prepare and submit customer reports promptly

● Address customer complaints and work with Operations and Back Office to resolve them effectively

● Conduct detailed site inspections and SRAs

● Generate quotations through the system as per company guidelines Share customer feedback with the Branch Manager and collect appreciation letters from RBU/CBU clients.

● Set realistic and accurate customer expectations regarding pest management services Capture correct and complete customer information (email, two contact numbers, address with landmarks)

● Promote visit-based sales as per iCABS frequency to enable structured annual service calendars

● Share cost sheets and material requirements with Operations; communicate customer expectations before service delivery

● Ensure new sales are visible in iCABS for planning and execution via Service Companion Punch new sales in SRA on time to allow sufficient lead time for planners; coordinate with Service Planners for scheduling

● Avoid making direct service scheduling commitments to customers without planner confirmation.

Administration & Accounts

• ● Ensure timely invoice submission and obtain necessary acknowledgements
• ● Coordinate with the Back Office for accurate and timely invoicing
• ● Share costings and customer expectations with Operations in advance
• ● Ensure timely submission of collections and review daily billing status with the Back Office team.

Maintaining Systems and MIS

• ● Ensure timely and accurate updates in all sales-related systems
• ● Prepare daily and monthly sales reports
• ● Maintain an updated and organised customer database

Key Result Areas

• ● Business Development (Sales)
• ● Upselling
• ● Renewals (if assigned)
• ● Calls / Survey / Quotations/ PDSA as per the Regional plan
• ● Collection & DSO
• ● Customer Service
• ● On-Time Invoice Submission

Competencies (Skills essential to the role)

• ● Strong interpersonal and networking abilities
• ● Effective verbal and written communication skills
• ● Proficient in client negotiation
• ● Target-oriented with a proven ability to meet goals

Educational Qualification / Other Requirement

• ● Any Graduate (Any discipline)
• ● Proficient in MS-Office/G-Suite
• ● Experience - Jr. SE - 0-1 years
• ● Minimum 0-1 years of direct sales experience in Facilities Management services
• Minimum 0-1 years of experience in home products, home services, or residential cleaning services
• (preferred)

Role Type / Key working relationships

• ● Field Sales - Individual Contributor Role
• ● External team- Customers and Customer representative
• ● Internal team- ABM/BM, Operations & Sales Colleagues, Planners
• What can you expect from RPCI?
• ➔Our values lie at the core of our mission and vision. We believe that it’s our people who make our

company what it is. We believe in

• ● Service
• ● Relationships
• ● Teamwork
• ● Responsibility
• DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to
• people of all backgrounds.
• .