Customer Service Representative

Line of Business: RMC

About Us

Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees.

What You'll Be Doing

• Serve as the primary point of contact for customers, providing responsive and professional service.
• Process and coordinate ready mix concrete orders to ensure accurate and timely delivery.
• Collaborate with dispatch, sales, and operations teams to resolve customer inquiries and service issues.
• Maintain accurate customer, order, and service records within company systems.
• Proactively build positive customer relationships that support satisfaction and business growth.

What Are We Looking For

• Strong customer service skills with the ability to communicate effectively and professionally.
• Demonstrated capability to manage multiple priorities while maintaining accuracy and attention to detail.
• Ability to solve problems, make sound decisions, and respond effectively in a fast-paced environment.
• Proficiency with computer systems and business applications used for order management and customer support.
• Commitment to teamwork, collaboration, and delivering an exceptional customer experience.

Work Environment

• Primarily office-based with frequent interaction with customers, dispatch, sales, and operations teams.
• Fast-paced environment requiring effective multitasking and time management skills.
• May require flexibility to support business needs, including occasional extended hours during peak operations.

What We Offer

• Competitive base salary.
• 401(k) retirement savings plan with an automatic company contribution as well as matching contributions.
• Highly competitive benefits programs, including:
• Medical, Dental, and Vision along with Prescription Drug Benefits
• Health Saving Savings Account (HSA), Health Reimbursement Account (HRA) and Flexible Spending Account (FSA)
• AD&D, Short- and Long-Term Disability Coverage as well as Basic Life Insurance
• Paid Bonding Leave, 15 days of Paid Vacation, 40 hours of Paid Sick Leave and 10 Paid Holidays

• Equal Opportunity Employer - Minority / Female / Veteran / Disabled.
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