About The Role

Ready to work with international Ecommerce brands using our SaaS platform?
We’re looking for a Customer Success Specialist who cares about technology, customers, and results.
📚 Your Mission: Customer Retention and ARR expansion

Join a growing Customer Success team supporting global retailers and brands using tgndata® in over 30 countries.
Guide new customers through onboarding, support their needs using our platform, and work closely with product engineers to ensure new accounts are delivered at maximum quality.
Manage a portfolio of existing international customers and work closely with Product teams to ensure their success.
Drive contract value expansion by matching platform features to customer needs.
Be the primary contact for coordination and follow-up on customer issues.
Work closely with Product, Engineering, and Sales to solve problems fast.
Keep NDR and customer satisfaction high, contributing to our growth.

🔓 Skills, and experience to unlock the role

Fluent English is mandatory (German is a plus).
Prior Experience in Customer Success/Support in technology company ideally SaaS.
Great at breaking down complex topics into clear, helpful answers.
Strong problem-solving skills and a proactive mindset to spot issues before they escalate.
Well organized and able to manage multiple customer priorities independently.

🚀 You get bonus points for having

Experience in a SaaS or tech product with an international customer base.
Experience with Salesforce, Jira, Freshdesk, or Google Workspace
Professional or native German language skills

💰 What You Get - Perks That Matter

Quarterly Bonus - commission on your customers ARR expansion
Compensation Package tailored to your experience
Monthly lunch allowance card by UpHellas
Private life & health plan by Ethniki Insurance
Financial sponsorship for courses, certifications & degrees
Additional paid leave for special occasions (e.g., your birthday)
Work in a modern workspace with amenities and free drinks & snacks
Hybrid work: work-from-home days + office days in Athens
Opportunities to travel abroad to international Events & Exhibitions
Social events, team lunches & offsites

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ABOUT tgndata® 🌐 Learn more about us here

At tgndata, we're on a mission to revolutionize pricing intelligence for Retail and E-commerce. Our SaaS platform empowers brands and retailers in over 30 countries to monitor markets in real-time, optimize pricing strategies, and stay ahead of the competition.

Recognized as

Best BI & Analytics Tool of 2024 by the German Ecommerce Awards
Best RetailTech Startup of 2025 by Startupper.gr

Trusted by some of the biggest global ecommerce brands, we combine cutting-edge technology with being customer centric.
Join us and be part of what's next in the future of Retail Technology!