About The Role

ACTUAL CLOSING DATE: Applications must be received by 13 September 2026 at 11:55pm.

Please ensure that you read the full advert text and do not submit a CV, as these will be disregarded as they do not form part of SLC application process. If you require to submit additional information to support your application, please upload this under supporting documents.

INTERNAL APPLICANTS MUST APPLY VIA OPPORTUNITY MARKETPLACE.

Location: Pollock Avenue Call Centre (Rutherglen/Cambuslang Alert)

Hours: 35hrs per week, permanent

Work Pattern: Monday - Thursday 8.45am - 4.45pm, Friday 8.45am - 4.15pm

Salary / Hourly Rate: £52,392 - £53,177

We are seeking a Team Leader to lead our Community Alarm Service, ensuring people can live safely, independently, and with confidence in their own homes.

This is an exciting opportunity to lead a 24/7 Technology Enabled Care and Response Service, including the responder services, community alarms.

The successful candidate will have significant management experience within a Care at Home, or social care setting, together with strong leadership, partnership working, and change management skills. You will be committed to innovation, continuous improvement, and delivering positive outcomes for people who use our services.

If you are a forward-thinking leader who thrives in a fast-paced environment and can inspire teams to deliver excellent services, we would welcome your application.

View the Team Leader job profile.

Please answer the following questions as part of your application submission, your answers should be uploaded under supporting documents

Personal Statement and Motivation for Application - please tell us about yourself and explain why you are applying for the role.

In your response, include examples and information that demonstrate your suitability for the role. You may wish to cover:

Your relevant work experience
Any other activities that show your ability or aptitude to carry out the duties of this role
Your key personal qualities and strengths
Achievements, both work-related and outside of work

Leadership and People Management

Describe your experience of leading and supervising staff within a care at home, support, or community-based service.
Describe the approaches have you used to motivate team your team, manage performance, and support staff development

Risk Management

Tell us about a time when you identified and managed a safeguarding concern, risk issue, or service delivery challenge.
What actions did you take and what was the outcome?

Service Improvement

Describe how you have contributed to a service improvement initiative, policy development, or implementation of change.
Describe how you ensured positive outcomes for service users and staff?

If you require to submit any further additional information to support your application (not a CV), please upload this under supporting documents.

Please Apply online - All correspondence will be via your email address

Preferred candidates identified after the selection event process will be required to assist the recruitment team, if need be, to ensure timely completion of recruitment checks. If recruitment checks are not completed within a reasonable timescale, you may automatically be withdrawn from this position.

Canvassing of Elected Members or employees of South Lanarkshire's Council directly or indirectly in connection with any appointment within the Council shall disqualify the applicant.

Legislative Information

This post is excepted in terms of the Rehabilitation of Offenders Scotland Act 2020.

This post is considered a Regulated Role with Adults, in respect of the Disclosure Scotland Act 2020. Therefore, it is an offence to apply if you are barred from working with Adults.

Preferred candidates will be required to join the PVG Scheme, or undergo a PVG Scheme Update check, prior to a formal offer of employment being made.

Please refer to http://www.disclosurescotland.co.uk for further information about the disclosure process and best practice.

Overseas Criminal Records Check

An Overseas Criminal Records Check is required where applicants born outside the UK (Scotland, England, Wales and Northern Ireland) or who have lived or worked outside the UK for a continuous period of 12 months in the past 10 years.

Applicants are responsible for providing evidence of the Overseas Criminal Record Check. The check must be translated into English and should come from the police, judicial authority, government department or home embassy of the country or countries concerned. The check must include an official statement confirming that the applicant does not have any history of or pending criminal record proceedings. Checks may be carried out to authenticate the documents provided.

Equal Opportunities and Inclusion statement

The Council is committed to fostering equality, diversity and inclusion in its workforce. Therefore, we welcome applications from all sectors of the community, including under-represented groups within our workforce. We are keen to receive applications from candidates who have a disability, who are from a care experienced background, who are from a black, Asian or minority ethnic background, from a military service background and from those who are new Scots.

As a Disability Confident employer, we guarantee an interview to all disabled applicants who meet the essential criteria as outlined in the job profile for this position.

As proud holders of the UK Armed Forces Covenant Gold Award, the Council is also committed to supporting members of the armed forces community, including service leavers, veterans, reservists and their families. In line with this commitment, service leavers, their close family members, veterans and reservists will be guaranteed an interview if they meet the essential criteria as outlined in the job profile

As an employee of South Lanarkshire Council, you would also receive a wide range of benefits including

Enrolment in award winning local government pension scheme
To increase the value of their pension pot, Local Government Employees can opt to join the Salary Sacrifice Shared Cost AVC scheme.
Up to 33 days annual leave
Public holiday entitlement (up to 10 days)
Occupational sick pay
Family friendly policies - flexible working and leave, maternity/paternity leave enhanced leave.
Employee Discounts – including discounts at the cinema.
Range of benefits to support you (Cycle to Work Scheme, Physiotherapy, Employee Assistance Program which offers practical and emotional support)