Salesforce Administrator/Senior Salesforce Administrator

Who we are

We are an organisation that exists to drive progress. That's the “red thread” that connects everyone at The Economist Group (TEG). Our businesses share a devotion to innovation, independence and rigour in their fields of expertise. We empower people to understand and tackle the critical challenges and changes facing the world. Our analytical rigour, global expertise and evidence-based insights enable individuals and organisations to make sense of these shifts and chart a course through them.

We deliver analysis and insights in many formats to subscribers and businesses in 170 countries through our three businesses, The Economist, Economist Enterprise and Economist Education, which uphold our global reputation for excellence and integrity.

How you will contribute

Provide support for the day-to-day user access and accessibility requests on Salesforce and other platforms such as Vonage, DocuSign, LinkedIn SalesNav, Salesforce Marketing Cloud, Zuora, ZoomInfo, and more

Troubleshoot and resolve Salesforce and related platforms support and technical issues via Jira

Build low-code solutions to automate simple, common requests.

Perform Salesforce enhancements, such as creating new fields, updating picklist values, permissions, and page layouts

Deploy and test simple changes using Circle CI

Perform administrative tasks such as data maintenance, user lifecycle management, installed package updates, and configure security and accessibility settings

Handle GDPR requests

Working closely with the business to manage licence requests and assignments.

Review release updates and communicate breaking changes to the team before Release dates.

Monitor entitlement usage and execute, occasionally, clean up activities

Attend daily stand-up meetings and team meetings.

The ideal skills for this role are

Good understanding of Salesforce administration, particularly the Sales, Service, and Experience clouds

Proven experience working within a support helpdesk environment

Salesforce Administrator credential

Experience in building Flow automations – having APEX experience is a bonus

Experience with CI/CD pipelines and version control (Git) is preferable but not required

Experience with administering DocuSign and/or SFMC

Ability to priorities tickets to meet defined SLAs.

Work management tooling, such as Jira, is preferable but not required

Energetic approach to work and a desire to learn.

#LI-Hybrid

Working Arrangements

The majority of our roles operate on a hybrid working pattern, with 3+ days office attendance required.

AI usage for your application

We are an innovative organisation that encourages the use of technology. We recognise that candidates may utilise AI tools to support with their job application process. However, it is essential that all information you provide truthfully and accurately reflects your own experience, skills, and qualifications.

What we offer

Our benefits package is designed to support your wellbeing, growth, and work-life balance. It includes a highly competitive pension or 401(k) plan, private health insurance, and 24/7 access to counselling and wellbeing resources through our Employee Assistance Program.

We also offer a range of lifestyle benefits, including our Work From Anywhere program, which allows you to work from any location where you have the legal right to do so for up to 25 days per year. In addition, we provide generous annual and parental leave, as well as dedicated days off for volunteering and even for moving home.

You will also be given free access to all The Economist content, including an online subscription, our range of apps, podcasts and more.