Growth Account Manager

• AT NORD SECURITY’S B2B TEAM, WE BUILD CYBERSECURITY PRODUCTS THAT ENABLE BUSINESSES TO PROTECT THEMSELVES AND THEIR DATA.
• From product and engineering to sales, marketing, and data — our teams work closely together to deliver secure, scalable solutions trusted by companies around the world.
• Your impact? Empowering businesses everywhere to keep their people, systems, and data safe.

MAIN RESPONSIBILITIES

• High-volume Account Management: Serve as the primary point of contact for a large portfolio of SMB customers (primarily US-based), managing relationships efficiently to ensure rapid onboarding, activation, and swift product adoption.
• Retention & Churn Mitigation: Proactively manage the renewal cycle of all accounts, executing a high-volume, standardized renewal process to minimize churn and maximize the number of successful, on-time renewals.
• Transactional Growth: Identify and execute clear upsell and expansion opportunities within the existing client portfolio, focusing on quick-win transactions that align with immediate SMB needs.
• Relationship Management: Foster strong relationships with strategic accounts and take proactive steps to nurture them for future growth.
• Multi-product Ownership: Became an expert in several cybersecurity products, identify cross-sell opportunities, and grow a multi-product client portfolio.
• Data-driven action: Analyze customer usage and health data to quickly segment accounts, prioritize outreach, and execute scalable strategies to ensure portfolio growth.
• CRM Excellence: Maintain operational hygiene across different tools (e.g., Salesforce), ensuring all opportunities, activities, and account information are consistently updated to guarantee data accuracy and facilitate effective sales forecasting and management.
• Cross-Functional Collaboration: Partner effectively with Marketing, Technical, and Legal teams to advocate for customers' needs and help with process automations.

CORE REQUIREMENTS

• Must be highly competitive and driven to achieve individual and team goals, thriving in a fast-paced environment.
• Possess analytical and data-driven skills to leverage insights for strategic prospecting within assigned accounts.
• Demonstrate adaptability and a growth mindset, embracing new processes and contributing to innovative solutions.
• Be self-motivated, directed, adaptable, gritty, driven, and resourceful.
• Have a strong appetite for continuous learning and a genuine passion for understanding our product and delivering exceptional customer experiences.
• Exhibit excellent written and verbal communication skills, with the ability to articulate value propositions clearly and confidently.
• Ability to work independently while also collaborating effectively with diverse teams.
• Possess strong organizational skills and the ability to effectively manage multiple priorities simultaneously.

BONUS POINTS FOR

• Previous experience in a SaaS sales or Account/Customer Success field.
• Fluency in additional languages beyond English.
• Proven experience with CRM software (e.g., Salesforce).

WHAT WE OFFER

• Innovate with industry leaders
• Work alongside global experts to build world-leading cybersecurity tools, impacting millions of users around the world.
• Learn & grow
• Boost your skills via our extensive training programs (online and offline) & other resources. Benefit from mentorship and career-switch opportunities to grow within the company.
• Work in a next-gen Cyber City office
• Thrive in our bustling office, featuring ergonomic workspaces, modern meeting rooms, engaging events, and specialty coffee to fuel your day.
• Work from anywhere
• Recharge with a change of scenery – choose work from any location when you feel a need to power your creativity and drive.
• Physical well-being
• Boost your health with free-of-charge 24/7 gym access, onsite and online workouts, and consultations led by in-house Physical Well-Being experts.
• Mental & emotional health
• Nurture your mind with free psychologist consultations, dedicated mental health events, and premium access to top-rated wellness apps like Calm, Headspace, and Mindletic.
• Premium healthcare
• Receive private health insurance giving you peace of mind for your health needs.
• Extra days off
• Enjoy additional vacation days off as you grow with us. Plus, get extra days for sick leave, special occasions, or parenting needs.
• Joyful moments – special treats
• Celebrate life’s big moments with special gifts from us on your birthday, anniversary, and other major events, such as weddings or the arrival of a new family member.
• Company events & team-building
• Experience iconic Nord Security celebrations, team-buildings, and knowledge-sharing events, nurturing bonds that fuel our success.

Workation

Embark on a legendary company getaway abroad, filled with exciting activities, live concerts, engaging workshops, and epic time together.