Software Engineer 2

We are looking for a team member with strong SQL skills, familiarity with databases (Oracle), and the ability to deliver a positive customer experience. Candidates must be comfortable in a fast-paced environment and manage the delivery of customer impacting fixes within SLAs. The position maintains service excellence through understanding and appropriately applying the correct program knowledge that supports our external customers. This position specifically relates to production claims that keep customers from being serviced seamlessly. The position would best be served by a person with pre-existing development experience with a CRM, call flow, or self-service claims portal application. Knowledge of insurance and claims process beneficial. The position requires relationship building with internal partners. The team serves as a bridge between customer service and technology teams. We are looking for a team member with strong SQL skills, familiarity with databases (Oracle), and the ability to deliver a positive customer experience. Candidates must be comfortable in a fast-paced environment and manage the delivery of customer impacting fixes within SLAs. The position maintains service excellence through understanding and appropriately applying the correct program knowledge that supports our external customers. This position specifically relates to production claims that keep customers from being serviced seamlessly. The position would best be served by a person with pre-existing development experience with a CRM, call flow, or self-service claims portal application. Knowledge of insurance and claims process beneficial. The position requires relationship building with internal partners. The team serves as a bridge between customer service and technology teams. The Team’s Essential Functions: Perform issue resolution for multiple product lines and business processes Understand client programs and related customer process flows, and apply that knowledge to triage; determine corrective steps to meet both internal and external customer SLAs Ability to create SQL queries and execute corrective steps in a production environment Self-driven to engage with development teams in building subject knowledge; evolve into SME Ability to determine direction for root cause analysis, complete RCA Confidence working with support and customer teams to resolve customer incidents Effectively communicate the feasibility of requested deliverables and timelines To successfully perform these duties, one may possess a Bachelor’s degree, or its equivalent, in Computer Science, Engineering, Information Technology or a related field. Qualifications: Bachelor’s degree, or its equivalent/experience, in Computer Science, Engineering, Information Technology or a related field Utilizing SQL Server, SQL scripts and/or other equivalent large-scale DBMS (e.g. Oracle) Proficient in SQL with the ability to write complex SQL queries Strong proficiency in editing files, running established processes Fundamental knowledge of stored procedures and database functions Critical thinking: problem solving and analytical skills, including the ability to solution and present recommendations Manage though ambiguity by asking the right clarifying questions Additional Skills are a benefit: Experience with object-oriented design and implementation Experience with web-based enterprise software development Understanding of CI/CD Pipelines using Jenkins, Docker, EKS Familiarity with code versioning tools such as Git, Bitbucket Maintain a working knowledge of applications and system integration; understand changes and anticipate cross-system or process impacts Use this site to view the status of applications you’ve submitted and to take action on important tasks related to those applications. Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help nearly 300 million customers worldwide. The Asurion Way informs our values as colleagues and emphasizes that how we work matters just as much as the work itself. Here’s how we practice the Asurion Way: Customer First We provide our customers with excellent service through empathetic, helpful, and simple interactions. Our first step? To listen. One Team We believe that our success depends on collaborating, staying humble, and embracing diverse viewpoints. Divine Discontent We're not afraid to roll up our sleeves and do more. We start small, scale with success, and tap into our full potential to deliver the best products and services. Act with Integrity We take ownership and pride in the work we do. We build trust-based relationships and do what's right-even when no one is looking. Asurion is an equal opportunity employer. We hire the best available person for the job regardless of marital status, sex, gender orientation, age, religious belief, race, nationality and ethnic origin, color, or disability.