Frontline Services VP of Sales

Job Title: Vice President of Sales

Job Summary: Build Something That Matters .

Frontline is looking for an entrepreneurial sales executive to build and lead our next-generation revenue organization. This is not a maintenance role — it's a mandate to create a modern sales engine focused on Contact Center as a Service ( CCaaS ), Business Process Outsourcing (BPO), AI-powered customer experience, managed services, and professional services. Frontline is an established company with nearly two decades in the contact center industry, strategic partnerships with leading technology providers, and a strong reputation for execution. We're looking for the leader who will build the sales function that accelerates our next stage of growth.

Reports To: Chief Executive Officer (CEO)

Location: Hybrid

State: Utah , Florida, Washington

Responsibilities

• Build and execute Frontline's sales strategy.
• Recruit, hire, and lead a high-performing sales team, including experienced Enterprise Account Executives.
• Develop predictable pipeline generation through outbound sales, strategic partnerships, referrals, and marketing.
• Personally engage in executive-level selling of complex enterprise opportunities.
• Build relationships with technology partners including NICE, Zoom, Five9, ConnexAI , and the broader channel community.
• Establish forecasting discipline, sales metrics, CRM hygiene, and a weekly operating cadence.
• Coach and develop sales talent while building a culture of accountability and performance.
• Partner closely with marketing and operations to deliver exceptional customer outcomes.

Success Metrics — Year One

• A scalable, repeatable sales organization is in place.
• A high-performing sales team is recruited and developed.
• Pipeline is diversified beyond referrals.
• Recurring revenue grows across services, managed services, AI, and BPO.
• Forecasting is predictable and pipeline growth is measurable.
• Frontline is established as a preferred partner within the CX and AI ecosystem.

Required Qualifications

• 8+ years selling enterprise Contact Center, CX, AI, UCaaS , or related technology.
• Track record with enterprise software and complex solution sales.
• Experience leading sales teams or building a sales organization from scratch.
• Strong knowledge of CCaaS platforms and customer experience technology.
• Success selling through strategic partners and channel organizations.
• Proven ability to originate new business while managing executive-level relationships.
• Comfortable operating in a fast-growing, entrepreneurial environment.

Preferred Qualifications

• Experience with NICE, Zoom Contact Center, Five9, Genesys, Amazon Connect, Microsoft, or ConnexAI .
• BPO or outsourcing services experience.
• Managed Services or Professional Services experience.

Who You Are

• A builder, not a caretaker.
• Comfortable creating structure where none exists yet.
• Equally effective selling yourself and coaching others.
• Highly accountable and data-driven.
• Genuinely engaged by AI and the future of customer experience.
• Motivated by the opportunity to build something meaningful.

About Frontline: Frontline delivers enterprise contact center solutions, managed services, professional services, AI solutions, and U.S.-based business process outsourcing. We help organizations modernize customer experience through technology, people, and operational excellence.

To Apply: Please submit a resume along with a short cover letter answering

• If you joined Frontline tomorrow, what would your first 90 days look like?
• Describe a sales organization you've built. What were the results?
• How would you generate $2M in new revenue in your first year?

These questions are designed to surface candidates who have actually built and led a revenue organization — not just carried a quota inside one.