ERT Supervisor

• coordination. The role ensures timely resolution of escalated incidents such as accidents, harassments, safety concerns,
• claims, and critical customer issues while minimizing operational, financial, and reputational risk.

What you’ll be doing

Emergency Response

• ● Supervise and coordinate the Emergency Response Team (ERT) in managing accidents, incidents, and other urgent
• situations.
• ● Ensure that all response protocols are followed accurately and efficiently.
• ● Provide guidance and support to ERT members during incident handling.
• ● Maintain records of all incidents, including reports, photos, and communication logs.

Escalation Management

• ● Handle escalations from passengers, bikers, and internal teams, ensuring timely resolution.
• ● Assess incidents to determine severity and necessary actions, escalating to higher management when required.
• ● Coordinate with relevant departments (Operations, Legal, Insurance, etc.) to address escalated issues.
• ● Monitor and track escalated cases to ensure follow-ups and closure.

Coordination and Communication

• ● Serve as the main point of contact between ERT, passengers, bikers, and external authorities (e.g., police,
• hospitals).
• ● Maintain proactive communication with affected parties to provide updates and assistance.
• ● Ensure proper documentation and reporting of all incidents and escalations.

Team Leadership

• ● Train and mentor ERT members on incident response, escalation protocols, and safety procedures.
• ● Monitor team performance and provide feedback to improve service quality.

Requirements

• Bachelor’s degree in Business, Operations Management, Public Safety, or related field (preferred but not required).
• 2–4+ years in: Escalations handling, Incident management, Customer support leadership, Safety or operations roles
• Experience in transport, logistics, or safety operations, Knowledge of insurance claims processes,
• Background in emergency response handling-Excellent organizational and time management skills.
• Physically fit to perform emergency response duties
• Willing to work on shifting schedules, weekends, and holidays, as emergencies arise at any time.
• Effective communication and coordination skills with both internal teams and external partners.
• Ability to work under pressure and handle sensitive information with confidentiality.
• Adaptability to take on additional tasks as needed by the ERT Team.

Benefits

• Why join Angkas?
• Freedom of work
• Work-life balance
• Free meals and use of gym
• Opportunities for promotion
• Competitive salary
• Pay raise
• Start-up environment
• Multi-cultural and Agile work environment
• Diversified use of technology
• Visit the company's website for more information
• Visit website