Trading Venue Operations Administrator

The TP ICAP Group is a world leading provider of market infrastructure. Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions. Through our people and technology, we connect clients to superior liquidity and data solutions. The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform. The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist. Role Overview The Energy & Commodities Trading Venue Operations Administration team are responsible for maintaining TP ICAP’s electronic and hybrid trading screens, maintaining access rights to TP ICAP’s trading screens and following onboarding flows to maintain operational oversight are key. This team are a key part of an in house project to provide a platform to be used by 70+ Oil broking desks globally. The team are primarily to be responsible for configuring and maintaining data for this platform and then ensuring these desks are supported post go-live. The deadlines for data set up to support this platform are aggressive - administrators will need to be focused, driven, accurate, work well in a team and have an ability to work well under pressure The administrators will need to build sound relationships with a multitude of different departments to include both Brokers and Operations teams across EMEA and other regions. They will also need to ensure the team is service driven when dealing with TPICAP’s clients following escalation paths when incidents and requests occur. Role Responsibilities Main duties within the role will relate to working in a team that provide Level 1 support across a multitude of E & C platforms to include Trayport, Nova, Prometheus and Icapture : Set up of User Accounts Set up of Client Static data Set up of product static data Post go-live support – liaising with brokers to resolve Trading Application queries. Experience / Competences Essential Motivated and highly organised A passion for quality, and a drive to succeed Detail conscious and accurate Understand the importance of escalating issues speedily. Flexible and willing to work extra hours as needed with the commitment to get the job done Good problem solving skills Ability to liaise with and provide confident support to brokers. Must be a strong team player, highly committed and respected by team members. Takes ownership of issues ensuring the team follow through to resolution A good communicator, both written and verbal Honest and trustworthy, with an open communication style Desired Service orientated with an understanding of trade flows Experience in a support role from a market or technical perspective Job Band & Level Professional / 4 #LI-ENT #LI-Hybrid Not The Perfect Fit? Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us. Company Statement We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement. Location UK - 3rd Floor Verde Building - London Connecting clients, communities and colleagues for sustainable growth TP ICAP connects people, platforms, ideas, and insight across the world’s financial, energy and commodities markets. As a global leader in market infrastructure and data-led solutions, we enhance market access, increase efficiencies, and unlock possibilities. Work with us Joining TP ICAP puts you at the heart of markets that matter. You’ll have the freedom to innovate and act on your initiative. We’ll train you and build your abilities in your specialist area, so that you can become an expert in your field. And all within a connected network that’s there to set you up for success. More about us TP ICAP Group is a collection of premium brands each with a distinct, client-focused offering. Underpinning and connecting these client-facing brands is the financial security, operational strength and know-how we have as a Group. Connections are at the heart of what we do. We combine our people’s know-how with the latest technology to improve price discovery, trade execution and liquidity flow. Connections create strength. Through them, we help our clients to manage risk, realise investment strategies and expand the scope for growth. And connections act as a catalyst. Sparking richer solutions for our clients to break new ground, modernising markets for future performance, and creating dynamic careers for our people. Our capacity to connect builds trust, supports communities and gives us the power to anticipate and respond to change, whatever direction the world takes. It’s what makes TP ICAP a mainstay in the global markets, now and in the future. TP ICAP. We connect.