Senior Facilities Manager

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Open Position Title: Senior Facilities Manager

About JLL –

We’re JLL. We’re a professional services and investment management firm specializing in real estate. As a Fortune 500 company, we help real estate owners, occupiers and investors achieve their business ambitions.

If you’re looking to step up your career, JLL is the perfect professional home. With us, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections and be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL!

About the role

• Interfacing with senior managers in client’s real estate/facilities team and business units;
• Achievement of client satisfaction and key performance indicators;
• Managing risk in operations.
• Continuous improvements in staff morale, employee satisfaction and savings initiatives.

What this job involves

Client Management

• Ensuring client satisfaction through excellent facilities management planning, delivery and support;
• Assist the SOM to compile the appropriate monthly/quarterly/annual reporting for the clients;
• To provide comprehensive vendor, engineering management, employee & soft services to the client, with a focus on continuous improvement.

Operations Management

• To ensure vendors implement and execute client’s procedures and policies;
• Continuous optimization of processes, tools and documentation;
• Managing the soft services vendors and ensure cleanliness and tidiness of client’s facilities at all times;
• On-call availability after office hours for emergency recalls as and required;
• Establish and manage the delivery of maintenance programs across the client’s portfolio in China.
• Provide comprehensive facility, contract and procurement management support for technical & soft services and ensure agreed Key Performance Indicators and Service Level Agreement targets are met;
• Proactively assist in the financial and other targets established to ensure high level of client satisfaction.

Health and Safety

• Ensure compliance with statutory regulations on fire, health and safety standards and work proactively with the account’s EHS Manager;
• Ensure that service delivery teams and on-site vendors undergo a Health and Safety Induction training prior to deployment on site;
• Ensure all safety procedures, including Crisis Management/Business Continuity and Emergency Procedures are maintained at all times and keep the EHS Manager duly informed of any safety incidents;
• Upkeep system drawings and good documentation practices.

Client Satisfaction

• High level of communications within the organization and with the client.
• Improvements and savings initiatives for the client as well as JLL
• Identification of business opportunities for JLL with the client.
• Ensure the KPI targets for the account are met.

Sound like you? To apply you will have

• A university degree or professional qualifications in engineering, real estate or facility management;
• 10 years practical experience in property or facility management;
• Ability to think laterally and deliver innovative solutions;
• Excellent command of spoken and written English and Chinese languages;
• Management experience with strong interpersonal, decision-making and people skills.

What you can expect from us

We’re an entrepreneurial, inclusive culture. We succeed together - across the desk and around the globe. We believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits and pay. We’ll offer you a competitive salary and benefits package.

With us, you’ll develop your strengths and enjoy a career full of varied experiences. We can’t wait to see where your ambitions take you at JLL.

Apply today!

Location

On-site –Beijing, CHN

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.