Communication Lead, GCK

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Communication Lead, GCK

Main Duties

• Single Accountable Leader : Provides focused leadership for the "people and experience" side of workplace portfolio, complementing daily operations
• Strategic Conduit : Acts as liaison with JLL's local, regional and global communities to bring industry insights and best practices back to refine workplace vision
• Service Performance Ownership : Takes direct responsibility for JLL experience team delivery and performance, ensuring workplace services support talent attraction, retention and productivity
• Brand Partnership : Maintains strong relationships with Westpac People to deliver seamless, high-quality workplace experiences that meet and exceed Westpac's service standards
• Operational Translation : Serves as primary JLL partner to translate workplace strategy into practical, proactive programs and services
• Team Development : Leads and coaches JLL Workplace teams including Concierge and Ambassadors, ensuring they represent the Westpac brand effectively across all sites
• Performance Accountability : Establishes and reports on key experience metrics, taking direct responsibility for achieving shared goals around employee engagement and satisfaction
• Experience Enhancement : Implements feedback tools, launches community initiatives, and co-develops 12-month strategic roadmap with measurable improvement targets
• Ultimate Objective : Build capability, culture and service model to position Westpac workplaces as "#1 best workplace"

What we are looking for

• Bachelor's degree in hospitality, facilities management, business administration, or related field or commensurate experience
• Minimum of 5 years of experience in hospitality or facility management, with at least 3 years managing teams delivering workplace experience
• Proven track record of delivering exceptional client experiences in a corporate environment
• Strong understanding of workplace trends and best practices in creating engaging office environments
• Excellent verbal and written communication skills, with the ability to present effectively to senior leadership
• Demonstrated ability to adapt in a fast-paced working environment and versatility in meeting changing client needs and requirements
• Strong analytical, organizational, and administrative skills
• Proficiency in relevant software and technology platforms used in workplace management
• Experience with budget management and financial reporting
• Knowledge of health and safety regulations and risk management practices

Location

On-site –Suzhou, JS

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.