IT Support Specialist

You are

• Patient, thoughtful, and composed under pressure, with the ability to manage multiple competing priorities simultaneously.
• A proactive communicator who effectively identifies, documents, and escalates risks, issues, and scope changes to IT stakeholders.

You have

• 1–2 years of experience in Level 1 technical support within a mixed environment (approx. 70% Mac, 30% PC).
• Proficiency across standard web browsers (Chrome, Safari, Firefox) on both macOS and Windows platforms.A process-oriented mindset with experience using IT ticketing systems; experience creating documentation (knowledge bases) and automating workflows is a major plus.
• Hands-on administration experience with Mac OS and Windows OS, Google Workspace, Okta, and NinjaOne (or similar MDM solution).
• Solid understanding of web concepts, including troubleshooting techniques like clearing cache, inspecting elements, and utilizing the browser console.
• Experience working with Audio/Visual systems in a corporate environment (Google Meet, Zoom Rooms) and ability to support company-wide All Hands meetings.
• Exceptional interpersonal skills coupled with a natural knack for problem-solving.
• A genuine passion for delivering an outstanding customer support experience.
• Strong attention to detail and a disciplined approach to following established processes and procedures.
• Excellent written and verbal communication skills.
• A foundational understanding of eCommerce business operations.
• General networking knowledge to effectively collaborate with and assist the remote infrastructure team.

You have

• The ability to work standard daily hours from 9:00 AM to 5:30 PM.
• Availability to work on-site from our San Francisco office on Tuesdays, Wednesdays, and Thursdays.
• Flexibility to work from home on Mondays and Fridays, with occasional on-site attendance required based on project demands.
• Physical ability to safely lift and move equipment up to 50 pounds.