Head of Investor Services - Ireland

This role is a Controlled Function PCF-33 under the Central Bank of Ireland's Fitness and Probity Regime.

Purpose of the Job

Lead and shape the future of Investor Services across Dublin, Belfast and Luxembourg. You'll empower high-performing teams, strengthen key client relationships and drive the transformation of a technology-enabled operation that delivers exceptional experiences for clients and investors alike. Working at the forefront of operational innovation, you'll champion automation, AI and scalable processes to enhance service delivery, improve efficiency and create lasting business value.

Main Responsibilities

• Lead and inspire Investor Services teams across Dublin, Belfast and Luxembourg, creating a culture of ownership, collaboration and continuous improvement.
• Deliver an exceptional client and investor experience by driving service excellence, operational performance and consistent delivery standards.
• Shape the future operating model by embedding scalable processes, workflow technology and innovative ways of working.
• Champion the adoption of AI, automation and digital solutions that enhance efficiency, strengthen controls and improve client outcomes.
• Build trusted relationships with strategic clients, acting as a senior partner and helping to support long-term growth and retention.
• Collaborate with Product, Technology, Fund Administration, Fund Accounting, Compliance and Risk teams to drive innovation and operational excellence.
• Lead the delivery of key transformation initiatives, ensuring the business is equipped for future growth and evolving client needs.
• Maintain a strong focus on governance, risk management and regulatory compliance, ensuring the highest standards across Investor Services activities.

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Knowledge, Skills & Experience

• Proven ability to lead Investor Services, Transfer Agency, Fund Administration or related operations within the alternative investment industry.
• Strong understanding of investor onboarding, investor servicing, AML/KYC requirements and investor reporting processes.
• Experience leading and developing teams across multiple jurisdictions, with the ability to create high-performing and engaged cultures.
• Ability to build trusted client relationships and partner with stakeholders to deliver exceptional service and long-term client value.
• Knowledge of operational excellence principles, including workflow management, service delivery frameworks, KPI reporting and operational controls.
• Experience delivering operational transformation, business improvement initiatives and technology-enabled change.
• Understanding of investor servicing technologies, including eFront, investor portals and workflow solutions.
• Practical knowledge of AI, automation and digital transformation, with the ability to identify opportunities to improve client and operational outcomes.
• Strong communication, leadership and stakeholder management skills, with the ability to influence at all levels.
• Commercially minded, with the ability to balance client experience, operational efficiency and business growth opportunities.

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All staff are expected to embody our core values that underpin everything that we do and that reflect the skills and behaviours we all need to be successful.  These are:

• We are   CLIENT CENTRIC  – Clients are at the centre of our world, and we’re committed to providing expertise and specialist solutions to meet their most complex challenges.
• We are AMBITIOUS  – We aim high. We think and act globally, seizing every opportunity to delight our clients and support our colleagues - wherever in the world they may be.
• We are AGILE  – We act on our initiative to get things done for our clients. Our independence gives us the flexibility and freedom to keep things simple, efficient and effective.
• We are COLLABORATIVE  – With a curious mindset, we ask the right questions to get to the right solution, for our clients faster. We collaborate to win together and share our successes.
• We are ETHICAL  – We behave with integrity at all times and assume positive intent, building trust through responsible actions and honest relationships.

Equal Opportunities for Everyone

Please let us know if there’s anything we can do to make the process easier for you. You can reach us at  [email hidden] .

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.