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Operations Team Supervisor-OPS-CMS Operations

Hcbt · Mumbai, Maharashtra, India

Operations ManagementExternal listingfull-timeabout 1 hour ago

About The Role

Cash Management Services

Level

M5

Operations Management

  • Market knowledge of Payment Products and applicable regulatory guidelines.
  • Product knowledge of NEFT, RTGS, Internal Transfers, IMPS
  • Processing of offline files through Different systems
  • Understanding accounting entries for NEFT, RTGS, Internal Transfers, IMPS
  • Understanding of settlement process and reconciliation
  • End to end control checks during processing
  • Efficiently and diligently doing recon of Pool accounts
  • Publishing recon and other daily MIS to Senior Management
  • Liaising with IT, BSG teams for system issues
  • Ensures that all transactions are processed as per agreed SLA and approved procedures and guidelines.
  • Activities to be done as per the process defined maker checker to be followed and no exception to be taken.
  • Ensures effective customer service through timely delivery and efficient escalation management.
  • Following all set process and deviations if any are having requisite approvals.
  • Technical competencies in banking applications Eg: Payment Products, Finacle, MS – Office

Key Responsibilities

  • Should have good understanding of Cash Management Services business.
  • Knowledge of onboarding and transaction cycles of all conventional cms payment and collection products.
  • Market knowledge of BBPS, UPI , API and payment gateway products.
  • End to end understanding of the regulatory guidelines, various payment flows & reconciliations.
  • Should able to handle new system requirements & UAT etc.
  • Should have strong analytical skills & problem-solving ability.
  • Engaging and envisaging in ideas for new projects /process /system rollouts, automation etc.
  • Ability to manage team
  • Qualification – Graduate / Post-Graduate
  • Detail oriented and ability to multi-task
  • Good Interpersonal skills and ability to work in teams
  • Excellent Communication Skills
  • Proficiency in MS-Office
  • Diploma or Graduate in electrical engineering with minimum 3 years of work experience in Data center management/ operations
  • 6-9 yrs of work experience.

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