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HC
Operations Team Supervisor-OPS-CMS Operations
Hcbt · Mumbai, Maharashtra, India
About The Role
Cash Management Services
Level
M5
Operations Management
- Market knowledge of Payment Products and applicable regulatory guidelines.
- Product knowledge of NEFT, RTGS, Internal Transfers, IMPS
- Processing of offline files through Different systems
- Understanding accounting entries for NEFT, RTGS, Internal Transfers, IMPS
- Understanding of settlement process and reconciliation
- End to end control checks during processing
- Efficiently and diligently doing recon of Pool accounts
- Publishing recon and other daily MIS to Senior Management
- Liaising with IT, BSG teams for system issues
- Ensures that all transactions are processed as per agreed SLA and approved procedures and guidelines.
- Activities to be done as per the process defined maker checker to be followed and no exception to be taken.
- Ensures effective customer service through timely delivery and efficient escalation management.
- Following all set process and deviations if any are having requisite approvals.
- Technical competencies in banking applications Eg: Payment Products, Finacle, MS – Office
Key Responsibilities
- Should have good understanding of Cash Management Services business.
- Knowledge of onboarding and transaction cycles of all conventional cms payment and collection products.
- Market knowledge of BBPS, UPI , API and payment gateway products.
- End to end understanding of the regulatory guidelines, various payment flows & reconciliations.
- Should able to handle new system requirements & UAT etc.
- Should have strong analytical skills & problem-solving ability.
- Engaging and envisaging in ideas for new projects /process /system rollouts, automation etc.
- Ability to manage team
- Qualification – Graduate / Post-Graduate
- Detail oriented and ability to multi-task
- Good Interpersonal skills and ability to work in teams
- Excellent Communication Skills
- Proficiency in MS-Office
- Diploma or Graduate in electrical engineering with minimum 3 years of work experience in Data center management/ operations
- 6-9 yrs of work experience.
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